Automation Technical Control Engineer - Incident Lead

Exol

United States

Remote

USD 69,000 - 101,000

Full time

7 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Symbotic seeks a Technical Control Engineer to ensure reliable operation of automated systems at client sites. You will balance reactive support with proactive monitoring, incident ownership, and knowledge management initiatives.

You will collaborate across Engineering, R&D, Implementation, and Customer Operations to transition new sites from Hypercare to steady-state support, driving long-term system reliability and performance improvements.

Qualifications

Bachelor's degree in electrical/controls or related field.
2+ years in technical support, controls, or engineering roles.
Experience in automation/robotics environments preferred.
Remote system support experience.
Strong TCP/IP networking and scripting basics.

Responsibilities

Manage and resolve complex technical support requests via ticketing, phone, email, and chat.
Provide advanced remote support for electro-mechanical, software, networking, and controls issues.
Act as escalation point during major incidents.
Coordinate cross-functional resources to restore service efficiently.
Drive root cause analysis and preventative actions.
Support post-incident reviews and knowledge base improvements.