Technical Control Engineer

Symbotic; United States; Remote; USD 69,000 - 101,000; Full time

Job summary

Symbotic seeks a Technical Control Engineer to ensure the smooth operation of automated systems at client sites. You will balance reactive support with proactive monitoring, incident ownership, and continuous improvement.

This role partners with Engineering, R&D, Implementation, and Customer Operations to transition new sites from Hypercare to steady‑state support, ensuring operational excellence and long‑term system reliability. Up to 15% travel may be required.

Qualifications

• Bachelor’s degree in electrical/controls/automation engineering or related field; hands-on experience acceptable.
• Minimum 2 years in technical support, controls, or engineering supporting complex systems.
• Experience in automation, robotics, warehousing, or supply chain environments preferred.
• Strong remote system support experience (Remote Desktop, SSH).
• Solid TCP/IP networking knowledge and troubleshooting skills.
• Proficiency with Linux shells and scripting; basic SQL scripting.

Responsibilities

• Manage and resolve complex technical support requests via tickets, phone, email, and chat.
• Provide advanced remote support for electro‑mechanical, software, networking and controls issues.
• Troubleshoot automation, PLCs, motors, drives, and motion control systems.
• Serve as escalation point and focal lead during major incidents.
• Coordinate cross‑functional resources to restore service quickly.
• Drive root cause analysis and preventative actions to reduce MTTR.
• Participate in post‑incident reviews and knowledge base improvement.

Skills

Remote support

TCP/IP networking

Linux shell scripting

SQL scripting

Ladder Logic

C programming

Patch management

Education

Bachelor's degree in Electrical/Controls/Automation Engineering or related field

Tools

Allen Bradley ControlLogix

Remote Desktop

SSH

Server configuration (DHCP, DNS)

Job description

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USA Remote & Travel

Technical Control Engineer

Time type: full time
Posted on: October 23, 2026
Job requisition id: R8315

What we need

The Technical Control Engineer ensures the smooth operation and reliability of Symbotic’s automated systems at client sites. This role balances reactive support with proactive monitoring, incident ownership, and continuous improvement. The ideal candidate will troubleshoot and resolve complex technical issues, act as a technical lead during high priority incidents, and contribute to scalable processes and knowledge management initiatives. This position partners closely with Engineering, R&D, Implementation, and Customer Operations to transition new sites from “Hypercare” to steady‑state support, ensuring operational excellence and long‑term system reliability.

What we do

The Technical Support Team is part of Symbotic’s Service Operations Organization and is responsible for the successful stand‑up, performance, and continuous operation of Symbotic systems inside customer sites. Our team supports all production‑impacting aspects of the system—including controls, electrical, software, networking, and infrastructure—and serves as the primary escalation point for real‑time system issues. Working cross‑functionally with Engineering, Implementation, and Customer Operations, Technical Support delivers timely troubleshooting, root cause analysis, and sustainable solutions to ensure system reliability and operational excellence. Through rapid response and strong technical ownership, we strengthen customer relationships and keep automated operations running at peak performance.

What you’ll do

• Manage and resolve complex technical support requests from end users via ticketing systems, phone, email, and chat.
• Provide advanced remote support for electro‑mechanical, software, networking, and controls‑related issues using remote access tools.
• Troubleshoot and resolve issues related to:
• Automation and robotic systems
• PLCs, motors, VFDs, and motion control systems
• Software applications, networking, and scripting
• Serve as a technical escalation point and act as the focal lead during major incidents.
• Coordinate cross‑functional resources (Software, Controls, Hardware, R&D, Customer Operations) to restore service efficiently.
• Prioritize incoming issues based on customer impact, system criticality, and contractual SLAs.
• Provide clear, timely updates to internal and external stakeholders during incidents.
• Respond to equipment downtime events and coordinate with external vendors or resources as needed.
• Proactively monitor system performance metrics, logs, and trends to identify potential failures before they impact operations.
• Drive Root Cause Analysis (RCA) for critical and recurring incidents to reduce Mean Time to Resolution (MTTR) and prevent recurrence.
• Identify systemic issues and recurring failure patterns, translating insights into preventative actions and process improvements.
• Participate in post‑incident reviews and lead follow‑up actions to ensure sustained resolution
• Act as a technical owner during critical events, ensuring accountability from incident intake through full resolution.
• Collaborate with R&D, Implementation, and Customer Operations to transition new sites from “Hypercare” to steady‑state support.
• Leverage metrics from high‑impact downtime events to create and improve knowledge base content with measurable value to issue resolution and recurrence prevention..
• Contribute to a scalable KB to enable “shift‑left” resolution, improving self‑sufficiency for customers and on‑site Tier 1 teams.
• Support ongoing system maintenance activities, including data backups, trend analysis, and I/O checks.
• Interpret electrical schematics, OEM manuals, and system documentation to diagnose integrated system issues.
• Stay current on supported software, hardware, tools, and platform updates relevant to Symbotic systems.

What you’ll need

• Bachelor's degree in electrical engineering , Controls Engineering, Automation Engineering or related technical field preferred; equivalent hands‑on experience in industrial automation, robotics, or controls may be considered.
• Minimum 2 years of experience in technical support, controls, or engineering role supporting complex systems.
• Prior field or industry experience in automation, robotics, warehouse, or supply chain environments preferred.
• Demonstrated experience providing remote system support (Remote Desktop, SSH).
• Strong understanding of TCP/IP networking, protocols, and troubleshooting; familiarity with packet sniffers, network probes, and command‑line diagnostic tools.
• Proficiency with Linux shell environments and scripting; working knowledge of SQL scripting and application support.
• Familiarity with ISC DHCP, BIND, and server configuration.
• Experience with motion control systems (servos, VFDs), Allen Bradley ControlLogix, and programming languages such as Ladder Logic, C, and scripting languages.
• Experience with server management, Active Directory, and Windows/Linux patching.
• Strong troubleshooting, documentation, collaboration, and communication skills.
• Ability to prioritize and perform effectively in high‑pressure, customer‑facing environments.

Our Environment

• Up to 15% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi‑weekly.

The base range for this position in the posted location is $69,000.00 - $101,200.00 however, base pay offered may vary depending on job‑related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.