Automation Specialist

Motion Recruitment; United States; Remote; USD 55,000 - 83,000; Full time

Job summary

Motion Recruitment Partners is seeking a Process Automation Specialist for a fully remote, 1-year contract aligned to EST core business hours. The role focuses on designing, developing, and implementing automation solutions using Visual Studio, Access, SQL databases, and Pega to support customer contact centers.

You will develop, test, and deploy RPA solutions, review goals to design scalable enhancements, troubleshoot incidents, and validate changes with test plans.

Qualifications

• Bachelor’s degree or certification in computer programming/management.
• 1+ years of experience developing applications in a corporate environment.
• Hands-on experience with Visual Studio, Access, SQL databases, and/or Pega.

Responsibilities

• Develop, code, test, debug, and deploy Robotic Process Automation (RPA) solutions in support of contact center operations.
• Review and analyze organizational goals to design scalable automation and application enhancements.
• Troubleshoot technical issues as they occur, acting as liaison with IT to resolve incidents.
• Support and validate technology changes through pre/post-change test plans and validation testing.
• Collaborate with leaders to identify, scope, and prioritize automation projects to improve efficiency.

Skills

RPA development

Automation design

Education

Bachelor’s degree or Certification in Computer Programming/Management

Tools

Visual Studio

Access

SQL databases

Pega

Job description

Our client, a leader in the utilities industry, is looking to hire a Process Automation Specialist. This is a fully remote role that will align to EST core business hours.

*This job is a 1-year W2 contract role with benefits!*

As a Process Automation Specialist, you will be responsible for designing, developing, and implementing automation technology solutions using tools like Visual Studio, Pega, Access, SQL databases, and more. You’ll support the strategic performance objectives of the Customer Contact Centers, troubleshoot technology issues, and collaborate closely with IT and business leaders.

What You’ll Be Doing

• Develop, code, test, debug, and deploy Robotic Process Automation (RPA) solutions in support of contact center operations
• Review and analyze organizational goals to design scalable and effective automation and application enhancements
• Troubleshoot technical issues as they occur, serving as the primary liaison with IT to resolve incidents
• Support and validate technology changes through the creation and execution of pre/post-change test plans and validation testing
• Collaborate with leaders and team members to identify, scope, and prioritize automation projects that improve efficiency and quality

Required Skills & Experience

• Bachelor’s degree or Certification in Computer Programming/Management
• 1+ years of experience developing applications in a corporate environment
• Hands-on experience with Visual Studio, Access, SQL databases, and/or Pega

Desired Skills & Experience

• 1+ years of programming experience in Robotic Process Automation (RPA)
• 1+ years of experience developing VBA applications
• Familiarity with LEAN or Six Sigma methodologies
• *Prior experience in the call center operations, utilities, and/or energy industry highly valued!*

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.