RPA & Process Automation Specialist - Hybrid/Remote

eTeam; Columbus (OH); Hybrid; USD 70,000 - 95,000; Full time

Job summary

eTeam seeks a Process Automation Specialist in Columbus, OH. This role develops automation solutions using Visual Studio, Pega, Access, and SQL databases to enhance Customer Contact Centers' performance.

You will troubleshoot issues and serve as a liaison with IT, balancing development, testing and support. The ideal candidate will have a Bachelor's or certification in computer programming/management and 1–3 years of experience in a corporate setting, with strong problem solving and

Qualifications

• Bachelor's Degree or certification in Computer programming/management.
• 1-3 Years of experience developing applications in a corporate environment.
• Enhanced knowledge and understanding of CIS and/or DIS.
• Completes tasks independently as well as in small team setting.
• Must be motivated with a high degree of initiative, a quick learner, and have the ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with attention to detail and accuracy.
• Ability to learn new technologies and tools.
• Strong analytical and troubleshooting skills.
• Ability to balance development, testing, and support roles.
• Strong interpersonal skills and ability to work with others.

Responsibilities

• Design, develop and implement automation solutions.
• Troubleshoot technology issues and liaise with IT.
• Develops, codes, unit tests, debugs, and implements RPA solutions.
• Reviews and analyzes organizational needs to determine future impacts to applications and systems.
• Support testing and validation activities for technology changes.
• Collaborate with others in a fast-paced environment.

Skills

Automation concepts

Programming

Analytical skills

Team collaboration

Problem solving

Quick learner

Education

Bachelor's Degree in Computer Programming/Management

Tools

Visual Studio

Pega

Access

SQL databases

MS Office / M365

Job description

eTeam seeks a Process Automation Specialist in Columbus, OH. This role develops automation solutions using Visual Studio, Pega, Access, and SQL databases to enhance Customer Contact Centers' performance.

You will troubleshoot issues and serve as a liaison with IT, balancing development, testing and support. The ideal candidate will have a Bachelor's or certification in computer programming/management and 1–3 years of experience in a corporate setting, with strong problem solving and