Process Automation Specialist

eTeam; Columbus (OH); Hybrid; USD 70,000 - 95,000; Full time

Job summary

eTeam seeks a Process Automation Specialist in Columbus, OH. This role develops automation solutions using Visual Studio, Pega, Access, and SQL databases to enhance Customer Contact Centers' performance.

You will troubleshoot issues and serve as a liaison with IT, balancing development, testing and support. The ideal candidate will have a Bachelor's or certification in computer programming/management and 1–3 years of experience in a corporate setting, with strong problem solving and

Qualifications

• Bachelor's Degree or certification in Computer programming/management.
• 1-3 Years of experience developing applications in a corporate environment.
• Enhanced knowledge and understanding of CIS and/or DIS.
• Completes tasks independently as well as in small team setting.
• Must be motivated with a high degree of initiative, a quick learner, and have the ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with attention to detail and accuracy.
• Ability to learn new technologies and tools.
• Strong analytical and troubleshooting skills.
• Ability to balance development, testing, and support roles.
• Strong interpersonal skills and ability to work with others.

Responsibilities

• Design, develop and implement automation solutions.
• Troubleshoot technology issues and liaise with IT.
• Develops, codes, unit tests, debugs, and implements RPA solutions.
• Reviews and analyzes organizational needs to determine future impacts to applications and systems.
• Support testing and validation activities for technology changes.
• Collaborate with others in a fast-paced environment.

Skills

Automation concepts

Programming

Analytical skills

Team collaboration

Problem solving

Quick learner

Education

Bachelor's Degree in Computer Programming/Management

Tools

Visual Studio

Pega

Access

SQL databases

MS Office / M365

Job description

Process Automation Specialist

Locations: Columbus, OH 43215 (Hybrid/ Remote)
Duration: 12 months

Job Summary

The purpose of the Process Automation Specialist is to design, develop and implement automation technology solutions using Visual Studio, Pega, Access, SQL databases and other technologies that enhance and support the performance of the Customer Contact Centers' strategic goals and objectives; troubleshoot when technology issues occur and act as the liaison with IT.

Responsibilities

• Bachelor's Degree or certification in Computer programming/management.
• 1-3 Years of experience developing applications in a corporate environment.
• Enhanced knowledge and understanding of CIS and/or DIS.
• Completes tasks independently as well as in small team setting.
• Must be motivated with a high degree of initiative, a quick learner, and have the ability to manage multiple priorities in a fast‑paced environment.
• Self‑Motivated, detail oriented, ability to maintain high level of accuracy Must demonstrate a high level of attention to detail.
• Must demonstrate ability to learn new technologies and tools.
• Must demonstrate strong analytical and troubleshooting skills.
• Must demonstrate the ability to balance development, testing, and support roles.
• Must demonstrate strong interpersonal skills and ability to work well with others.
• Advanced skills with personal computers, data base management, and software such as M365 Office.
• Flexible in working a schedule including nights, weekends, stand‑by and emergency support as assigned.
• Support Leaders in testing and/or developing test plans. Validation testing pre and post technology changes
• Individuals who are collaborative, open‑minded, and driven.
• Develops, codes, unit tests, debugs, and implements RPA solutions
• Reviews and analyzes organizational needs and goals to determine future impacts to applications and systems.

Preferred Additional Qualifications for Position

• 1-3 years Programing experience in Robotic Proces Automation
• 1-3 years Developing VBA applications.
• less than 1 year Experience in Call Center Operations
• LEAN
• Six Sigma