Automation Service Engineer: Remote Diagnostics & Support

WEG Company

Duluth (GA)

On-site

USD 70,000 - 90,000

Full time

7 days ago

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Benefits offered by this job

Full benefits package

Job summary

WEG Electric Corp. in Duluth, GA is seeking a Service Engineering Specialist II to join our Automation team. The role provides technical support for WEG Automation products including LV Drives, Soft Starters, PLCs, HMIs, and related motor control solutions.

You will troubleshoot issues, perform remote diagnostics, and collaborate with customers, engineering, and quality teams. The ideal candidate has 2+ years electrical/technical experience (or 4+ with an associate degree) and strong

Qualifications

Must have Knowledge of Low Voltage Drives, Soft Starters, motors, and industrial electrical systems.
Must have Experience with PLCs, HMIs, and SCADA systems
Experience supporting industrial automation, drives, controls, electrical systems, or related technologies.
Knowledge of Low Voltage Drives, Soft Starters, motors, and industrial electrical systems.
Familiarity with Medium Voltage Drives, DC Drives, and System Drives.
Experience with PLCs, HMIs, SCADA systems, and industrial communication networks such as Ethernet/IP, Modbus, Profibus, DeviceNet, or BACnet.
Understanding of AC/DC motor control, power electronics, and industrial automation systems.
Experience utilizing diagnostic software, test equipment, and remote support tools.
Knowledge of applicable safety standards, including NFPA 70E, NEC, and OSHA requirements.

Responsibilities

Provide technical support via phone, email, and remote connection for WEG Automation products, including LV Drives, Soft Starters, PLCs, HMIs, and basic MV/DC Drive applications.
Troubleshoot electrical, control, programming, and communication issues using established diagnostic processes.
Perform remote diagnostics to identify root causes and recommend corrective actions.
Determine when on-site intervention is necessary and coordinate escalation to Field Service or Senior Support Engineers.
Support Field Service Engineers by providing technical guidance, troubleshooting assistance, and application expertise.
Document customer interactions, troubleshooting activities, and resolutions in the technical support database.
Identify product non-conformities and support warranty, quality, and engineering investigations.
Assist with product evaluations, testing, warranty validation, and resolving technical issues.
Collaborate with Engineering, Quality, and Product Management teams to provide field feedback and support product improvements.
Develop and maintain technical documentation, troubleshooting guides, and knowledge-base resources.
Assist with customer training programs and onboarding support for new team members.
Participate in after-hours support rotation as required.
Support customers with repair recommendations, return authorizations, and parts identification.
Maintain current knowledge of WEG products, applications, and emerging technologies.
Deliver high-quality customer service while managing expectations and resolving technical concerns.