Automation & Process Improvement Lead

Young Brothers, Inc.; Honolulu (HI); On-site; USD 116,000 - 135,000; Full time

Job summary

Young Brothers, Inc. seeks a Business Process Manager to lead design, analysis, and continuous improvement of workflows across the organization.

You will partner with stakeholders to map current-state processes, identify automation opportunities, and drive cross-functional projects that reduce waste, cut costs, and enhance the customer and employee experience. You will be a hands-on process expert, comfortable with BPMN diagrams and aligning executives on a new way of working.

Qualifications

• Bachelor’s degree in business administration, Industrial Engineering, Operations Management, or equivalent practical experience.
• 4+ years of experience in business process management, process improvement, operations, or management consulting.
• Lean Six Sigma certification required; Black Belt strongly preferred (Green Belt candidates with strong project experience will also be considered).
• Proven track record leading cross-functional process improvement projects with measurable business impact.

Responsibilities

• Lead end-to-end process improvement initiatives, from opportunity identification through implementation and measurement of results.
• Map current-state and future-state workflows using BPMN and other standard process modeling notations to create a shared understanding across teams.
• Identify automation opportunities (RPA, workflow automation platforms, system integrations) and partner with IT/engineering to scope and implement solutions.
• Facilitate cross-functional workshops and process discovery sessions with stakeholders at all levels, from front-line staff to senior leadership.
• Apply Lean and Six Sigma methodologies (DMAIC, value stream mapping, root cause analysis) to diagnose inefficiencies and design data-driven solutions.
• Partner with Finance to build business cases for process changes, including cost-benefit analysis, ROI projections, and risk assessment.
• Develop and maintain a repository of standard operating procedures (SOPs), process documentation, and workflow governance standards.
• Support change management efforts for new processes and systems, including stakeholder communication plans, training programs, and adoption tracking.
• Define and monitor process KPIs and dashboards to track performance improvements over time and identify areas for ongoing optimization.
• Manage multiple process improvement projects simultaneously, coordinating timelines, resources, and dependencies across teams.

Skills

Change management

Process mapping

Analytics

Process modelling tools

Education

Bachelor’s degree in business administration, Industrial Engineering, Operations Management

equivalent practical experience

Tools

ERP

CRM

Workflow platforms

RPA tools

Job description

Young Brothers, Inc. seeks a Business Process Manager to lead design, analysis, and continuous improvement of workflows across the organization.

You will partner with stakeholders to map current-state processes, identify automation opportunities, and drive cross-functional projects that reduce waste, cut costs, and enhance the customer and employee experience. You will be a hands-on process expert, comfortable with BPMN diagrams and aligning executives on a new way of working.