Automation & Process Excellence Lead

National Grid; Melville (NY); Hybrid; USD 115,000 - 162,000; Full time

Job summary

National Grid seeks a Continuous Improvement & Automation Lead to drive operational excellence across Learning & Development in the US and UK. You will identify automation opportunities, streamline processes and deliver measurable business benefits, partnering with stakeholders to embed a culture of continuous improvement.

The role focuses on transforming learning services with Lean methodologies, data-driven decisions and scalable solutions in a hybrid work environment.

Qualifications

• Experience leading continuous improvement programs in complex organizations.
• Strong understanding of Lean, Six Sigma, CI or Operational Excellence methodologies.
• Experience delivering process automation and digital transformation initiatives.
• Excellent stakeholder management and influencing skills.
• Strong analytical and problem-solving capabilities.
• Experience using data and insight to drive business decisions.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead continuous improvement initiatives across Learning & Development.
• Identify, design and implement process improvements to boost efficiency and CX.
• Drive adoption of automation technologies and digital solutions.
• Use data and insights to identify trends and areas for improvement.
• Facilitate workshops and stakeholder engagement to support change.
• Establish governance, metrics and reporting to measure outcomes.
• Embed a culture of continuous improvement and operational excellence.

Skills

Lean

Six Sigma

Continuous Improvement

Operational Excellence

Process automation

Digital transformation

Stakeholder management

Analytical thinking

Problem-solving

Data-driven decision making

Education

Job description

National Grid seeks a Continuous Improvement & Automation Lead to drive operational excellence across Learning & Development in the US and UK. You will identify automation opportunities, streamline processes and deliver measurable business benefits, partnering with stakeholders to embed a culture of continuous improvement.

The role focuses on transforming learning services with Lean methodologies, data-driven decisions and scalable solutions in a hybrid work environment.