Continuous Improvement and Automation Lead

National Grid plc; Melville (NY); Hybrid; USD 138,000 - 162,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

National Grid plc is seeking a Continuous Improvement and Automation Lead to drive operational excellence across Learning & Development in the US and UK. You will identify automation opportunities, streamline processes and partner with stakeholders to enhance the learning experience.

You will combine Lean and Six Sigma expertise with data-driven decision making to deliver measurable improvements, governance, and scalable solutions that support the business as it evolves.

Qualifications

• Experience leading continuous improvement programs within complex organizations.
• Strong understanding of Lean, Six Sigma, CI or Operational Excellence methodologies.
• Experience delivering process automation and digital transformation initiatives.
• Excellent stakeholder management and influencing skills.
• Strong analytical and problem-solving capabilities.
• Experience using data and insight to drive business decisions.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Collaborative approach with a passion for innovation and improvement.

Responsibilities

• Leading continuous improvement initiatives across Learning & Development.
• Identifying, designing and implementing process improvements that improve efficiency and customer experience.
• Driving the adoption of automation technologies and digital solutions.
• Using data and insights to identify trends, opportunities and areas for improvement.
• Facilitating workshops and stakeholder engagement activities to support change initiatives.
• Establishing governance, metrics and reporting to measure improvement outcomes.
• Embedding a culture of continuous improvement and operational excellence across the function.
• Collaborating with internal and external partners to deliver sustainable improvements.

Skills

Lean

Six Sigma

Continuous Improvement

Operational Excellence

Automation

Data-driven decisions

Stakeholder management

Job description

Continuous Improvement and Automation Lead

About us

At National Grid, we keep people connected and society moving. But it's so much more than that. National Grid provides the environment for our teams to thrive and make a real impact. As we drive momentum in the energy transition for all, we are committed to ensuring that every employee feels empowered and engaged.

About the Role

We're building a cleaner, fairer and more affordable energy future. As part of our Learning & Development function, we're looking for a Continuous Improvement & Automation Lead to drive operational excellence, streamline processes and identify innovative automation opportunities that enhance the colleague learning experience.

This is a unique opportunity to shape the future of learning operations across National Grid, working with stakeholders across the UK and US to improve efficiency, increase scalability and embed a culture of continuous improvement.

You'll combine process improvement expertise with automation capability to transform how learning services are delivered, ensuring the function is equipped to support the evolving needs of the business.

As the Continuous Improvement & Automation Lead, you'll identify opportunities to streamline processes, reduce inefficiencies and implement automation solutions that deliver measurable business benefits.

Working closely with stakeholders across Learning & Development and the wider business, you'll champion Lean methodologies, data-driven decision making and innovative approaches to service delivery.

What You'll Do

• Leading continuous improvement initiatives across Learning & Development.
• Identifying, designing and implementing process improvements that improve efficiency and customer experience.
• Driving the adoption of automation technologies and digital solutions.
• Using data and insights to identify trends, opportunities and areas for improvement.
• Facilitating workshops and stakeholder engagement activities to support change initiatives.
• Establishing governance, metrics and reporting to measure improvement outcomes.
• Embedding a culture of continuous improvement and operational excellence across the function.
• Collaborating with internal and external partners to deliver sustainable improvements.

What You'll Need

• Experience leading continuous improvement programs within complex organizations.
• Strong understanding of Lean, Six Sigma, Continuous Improvement or Operational Excellence methodologies.
• Experience delivering process automation and digital transformation initiatives.
• Excellent stakeholder management and influencing skills.
• Strong analytical and problem-solving capabilities.
• Experience using data and insight to drive business decisions.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• A collaborative approach with a passion for innovation and improvement.

More Information

#LI-NK1 #LI-HYBRID #LI-LEAN #LI-PROCESS IMPROVEMENT #LI-OPERATIONAL EXCELLENCE

Syracuse and surrounding areas: $115,000-$135,000

Millbury and surrounding areas: $130,000-$152,000

Mellville and surrounding areas: $138,000-$162,000

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it's everything we put into everything we do. It's our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It's all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.