Automation & Patch Engineer – Centralized IT Operations

Protech Services Group Inc; Tennessee; On-site; USD 65,000 - 90,000; Full time

Job summary

ProTech Services Group, Inc. is seeking a Centralized Services Engineer II to help maintain the performance, security, and stability of managed client environments.

You will work within the Centralized Services team to automate tasks, apply patches, and monitor systems, collaborating with Service Desk, NOC, and Professional Services. The ideal candidate has 2–4 years in IT, hands-on experience with RMM tools (ConnectWise Automate, N-able, Atera), scripting (PowerShell, Bash, Python), and strong

Qualifications

• Associates Degree in IT, CS, or related field.
• 2–4 years in a technical support or IT admin role in MSP.
• Hands-on with RMM tools and scripting (PowerShell, Bash, Python).
• Proficiency with Windows Server, AD, Microsoft 365, and Azure.
• Knowledge of patching, endpoint management, and monitoring.
• Experience with backup platforms (Veeam, Datto, Acronis).
• Strong networking basics (TCP/IP, DNS, VPN).

Responsibilities

• Manage and maintain RMM tools (ConnectWise Automate, N-able, Atera).
• Execute and optimize patching, antivirus, and backup monitoring.
• Develop PowerShell or other scripts to automate tasks.
• Deploy standardized software and configurations across clients.
• Monitor alerts and perform proactive remediation.
• Maintain documentation in PSA and IT Glue/Hudu.
• Onboard new clients into centralized systems.
• Support HIPAA, NIST, ISO compliance via standard controls.
• Collaborate with Service Desk and Projects for escalations.
• Analyze system health trends to drive improvements.
• Maintain patching compliance reports and health dashboards.

Skills

ConnectWise Automate

N-able

Atera

PowerShell

Bash

Python

Windows Server

Active Directory

Microsoft 365

Azure

Backup tools

Networking basics

Education

Associates Degree in Information Technology, Computer Science, or related field

Tools

IT Glue

Hudu

Veeam

Datto

Acronis

Job description

ProTech Services Group, Inc. is seeking a Centralized Services Engineer II to help maintain the performance, security, and stability of managed client environments.

You will work within the Centralized Services team to automate tasks, apply patches, and monitor systems, collaborating with Service Desk, NOC, and Professional Services. The ideal candidate has 2–4 years in IT, hands-on experience with RMM tools (ConnectWise Automate, N-able, Atera), scripting (PowerShell, Bash, Python), and strong