Automation Logistics Operations Engineer – Software Support

KNAPP; Greencastle (Franklin County); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401k with company match

Paid vacation and holidays

Job summary

KNAPP is seeking a Logistics Operations Engineer to provide software-focused operational support for customer warehouses. The role monitors KiSoft environments, triages incidents, and guides on-site resources to restore services while coordinating with the Service Desk for escalations.

The position requires a bachelor’s degree in a related field and strong communication, with knowledge of Linux, Windows, Oracle SQL, and Java or C++.

Qualifications

• Bachelor’s degree in computer science, software engineering, information systems, computer engineering, or related field; equivalent education/experience considered.
• Strong incident communication, documentation, and cross-team coordination skills (control-room style support).
• Technical knowledge in Linux, Windows 11, and Linux Server.
• Technical knowledge in Oracle databases, PL/SQL, Java and/or C++.
• General understanding of automated warehouse equipment concepts to support communication/troubleshooting.
• Ability to work independently and in a team.
• Basic understanding of software development concepts.
• Ability to work under pressure.

Responsibilities

• Monitor and support KiSoft ONE & KiSoft SRC software products to maintain stable warehouse operations.
• Respond to and triage software incidents; take appropriate operational actions to restore service.
• Coordinate with on-site resources and support teams, elevate as needed to resolve issues and minimize downtime.
• Communicate system status and incident updates to relevant stakeholders and provide effective shift handover information.
• Maintain accurate support documentation and tickets, including Problem Management tickets for recurring issues.
• Prepare and provide internal reports as required.

Skills

Incident comms

Cross-team coordination

Independent work

Pressure handling

Education

Bachelor’s degree in CS/related field

Tools

Linux

Windows 11

Linux Server

Oracle DB/PLSQL

Java or C++

Job description

KNAPP is seeking a Logistics Operations Engineer to provide software-focused operational support for customer warehouses. The role monitors KiSoft environments, triages incidents, and guides on-site resources to restore services while coordinating with the Service Desk for escalations.

The position requires a bachelor’s degree in a related field and strong communication, with knowledge of Linux, Windows, Oracle SQL, and Java or C++.