Logistics Operations Engineer

KNAPP North America; Locust Grove (GA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401k with generous match

Paid vacation and holidays

Profit sharing

Paid parental leave

Tuition reimbursement

Pet insurance

Job summary

KNAPP North America in Locust Grove, GA is seeking a Logistics Operations Engineer (LOE) to provide software-focused operational support for KiSoft production environments, monitor incidents, and coordinate on-site resources to restore service.

The role requires a BS in CS/Software Eng, strong incident communication, and experience with Linux, Windows, and Oracle/Java/C++. Travel 15% and US work authorization.

Qualifications

• Bachelor's degree or equivalent in CS/Software Eng or related field.
• Strong incident communication and cross-team coordination skills.
• Technical knowledge in Linux, Windows, and Linux Server.
• Knowledge of Oracle databases, PL/SQL, Java and/or C++.
• Understanding of automated warehouse concepts and on-site support.

Responsibilities

• Monitor KiSoft ONE and KiSoft SRC to maintain stable warehouse operations.
• Respond to and triage software incidents; take actions to restore service.
• Coordinate with on-site resources and support teams; escalate as needed.
• Communicate system status and incident updates to stakeholders; handover information.
• Maintain accurate support tickets and problem management records.
• Prepare and provide internal reports as required.

Skills

Linux

Windows 11

Oracle databases

PL/SQL

Java

C++

Education

Bachelor’s degree in CS/Software Eng

Tools

KiSoft ONE

KiSoft SRC

Job description

Who We Are

KNAPP brings new technology to warehouse automation.

Who We Are

KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple. One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.

What You Get To Do

The Logistics Operations Engineer (LOE) provides software-focused operational support to keep the Customer’s automated warehouse stable and running. The LOE monitors and troubleshoots KiSoft production environments, triages software incidents, restores service where possible through operational actions, and coordinates resolution by guiding on-site resources (e.g., RMTs) and escalating to the Service Desk when additional support is required.

Essential Functions and Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor and support the KiSoft ONE & KiSoft SRC software products to maintain stable warehouse operations.
• Respond to and triage software incidents; take appropriate operational actions within scope to restore service.
• Coordinate with on-site resources and support teams, elevate as needed to resolve issues and minimize downtime.
• Communicate system status and incident updates to relevant stakeholders and provide effective shift handover information.
• Maintain accurate support documentation and tickets, including Problem Management tickets for recurring issues.
• Prepare and provide internal reports as required.

What You Have

• Bachelor’s degree in computer science, Software Engineering, Information Systems, Computer Engineering, or a related field; equivalent relevant education or experience will also be considered.
• Strong incident communication, documentation, and cross-team coordination skills (control-room style support).
• Technical knowledge in Linux, Windows 11, and Linux Server.
• Technical knowledge in Oracle databases, PL/SQL, Java and/or C++.
• General understanding of automated warehouse equipment concepts to support communication/troubleshooting.
• Ability to work independently and in a team.
• Basic understanding of software development concepts.
• Ability to work under pressure.

Working Conditions and Environment

• Authorization to work in the U.S.
• Passport or ability to obtain passport
• Professional office etiquette is required at all times
• Travel required 15%
• Overtime as required by work
• Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 30 pounds

What You Will Get

• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during "off-hours".