Automation & Fulfillment Operations Associate

Dcg One; Upper Marlboro (MD); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

Life/AD&D Insurance

401(k) with matching

Accident Insurance

FSA, HSA

9 Paid Holidays

Monthly Cookie Days

Job summary

DCG ONE in Upper Marlboro, MD seeks an Automation Operations Coordinator to provide day-to-day admin and operational support for client storefronts, automated orders, and fulfillment systems. The role emphasizes accurate data, reliable execution, and timely issue escalation.

Ideal candidates are detail-oriented, organized, and eager to grow their experience by collaborating with Sales, Account Management, Fulfillment, and IT.

Qualifications

• 0-2 years of experience in administrative support, customer service, order processing, fulfillment, e-commerce, data entry, or a related operational environment.
• Experience with business systems, client portals, spreadsheets, or order-management tools is preferred.
• May be required to pass a Public Trust Security Clearance.

Responsibilities

• Monitor storefront activity, document issues, and elevate exceptions or system failures.
• Complete storefront updates including products, users, inventory, pricing, images, and basic feature settings.
• Review order and data outputs for completeness and accuracy and assist with correcting routine errors.
• Support the setup, maintenance, and archiving of client storefronts and related program records.
• Respond to routine internal and client requests related to storefront access, order status, inventory, and fulfillment requirements.
• Assist with recurring reports, billing support, reconciliations, and documentation as assigned.
• Coordinate with Sales, Account Management, Fulfillment, Receiving, Shipping, Development, and Digital Printing to gather information.
• Maintain process documentation, checklists, issue logs, and status updates.
• Support testing, data validation, and implementation activities for storefront updates and automation improvements.
• Participate in training and build working knowledge of storefront platforms, order-management processes, fulfillment workflows, and automation tools.

Skills

Administrative support

Data entry

Customer service

Tools

Order-management tools

Job description

DCG ONE in Upper Marlboro, MD seeks an Automation Operations Coordinator to provide day-to-day admin and operational support for client storefronts, automated orders, and fulfillment systems. The role emphasizes accurate data, reliable execution, and timely issue escalation.

Ideal candidates are detail-oriented, organized, and eager to grow their experience by collaborating with Sales, Account Management, Fulfillment, and IT.