AUTOMATION OPERATIONS COORDINATOR

Dcg-One; Upper Marlboro (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401(k) with matching

Life/AD&D Insurance

FSA, HSA

9 Paid Holidays

Monthly Cookie Days

Job summary

DCG ONE is seeking an Automation Operations Coordinator to provide day-to-day administrative and operational support for client storefronts, automated order processes, and fulfillment-facing systems in a fast-paced office environment. You will document issues, update storefront data, and help ensure accurate order flow by following established procedures.

The role emphasizes reliability, data accuracy, and timely escalation, with opportunities to grow skills through collaboration with Sales,

Qualifications

• 0-2 years of experience in administrative support, customer service, order processing, fulfillment or related operational environment.
• Experience with business systems, client portals, spreadsheets, or order-management tools preferred.
• Experience supporting reporting, billing, reconciliation, or documentation processes preferred.
• Public Trust Security Clearance may be required to complete and pass.

Responsibilities

• Monitor routine storefront and automated order activity; document issues and escalate exceptions or system failures.
• Complete assigned storefront updates (products, users, inventory, pricing, images, settings) per procedures.
• Review order/data outputs for completeness and accuracy; help correct routine errors.
• Assist with setup, maintenance, and archiving of client storefronts and program records.

Skills

Organizational skills

Customer focus

Attention to detail

Time management

Written & oral communication

Problem solving

Technical aptitude

Data accuracy

Multi-tasking

Collaboration

Adaptability

Willingness to learn

Reliability

Job description

DCG ONE is one of the largest privately held marketing service providers in the country. Based in Seattle, with locations in NYC and Maryland, we help companies deliver their brand worldwide through creative, print, and fulfillment services.ABOUT THE ROLEThe Automation Operations Coordinator provides day-to-day administrative and operational support for client storefronts, automated order processes, and fulfillment-facing systems. Working under established procedures and with guidance from more experienced team members, this role helps maintain accurate storefront information, monitor order flow, and resolve routine issues.This developing support role focuses on reliable execution, documentation, data accuracy, and timely escalation. The Automation Operations Coordinator partners with internal teams to complete assigned updates, respond to routine requests, and support the consistent operation of client programs.If you’re detail-oriented, organized, and looking to grow your experience while supporting automation operations, please apply!BENEFITSPaid Time OffMedical, Dental, VisionLife/AD&D Insurance401(k) with matchingAccident InsuranceFSA, HSA9 Paid HolidaysMonthly Cookie Days!RESPONSIBILITIESMonitor routine storefront and automated order activity; document issues and escalate exceptions or system failures to the appropriate team member.Complete assigned storefront updates, including products, users, inventory, pricing, images, and basic feature settings, using established procedures.Review order and data outputs for completeness and accuracy and assist with correcting routine errors.Support the setup, maintenance, and archiving of client storefronts and related program records.Respond to routine internal and client requests related to storefront access, order status, inventory, and fulfillment requirements; route non-standard requests for additional support.Assist with recurring reports, billing support, reconciliations, and documentation as assigned.Coordinate with Sales, Account Management, Fulfillment, Receiving, Shipping, Development, and Digital Printing to gather information and support accurate order processing.Maintain process documentation, checklists, issue logs, and status updates so work can be tracked and completed consistently.Support testing, data validation, and implementation activities for storefront updates, system changes, and automation improvements.Participate in training and build working knowledge of storefront platforms, order-management processes, fulfillment workflows, and automation tools.QUALIFICATIONS0-2 years of experience in administrative support, customer service, order processing, fulfillment, e-commerce, data entry, or a related operational environment.Experience working with business systems, client portals, spreadsheets, or order-management tools is preferred.Experience supporting reporting, billing, reconciliation, or documentation processes is preferred.May be required to complete and pass a Public Trust Security Clearance.ESSENTIAL ABILITIESStrong Organizational SkillsCustomer/Client FocusAttention to DetailTime ManagementWritten and Oral Communication SkillsBasic Problem Solving SkillsTechnical AptitudeData AccuracyMulti-Tasking and Prioritizing SkillsCollaboration and TeamworkFlexibility & AdaptabilityAbility to Follow Established ProceduresWillingness to LearnReliability and Follow-ThroughProblem-Solving SkillsPHYSICAL REQUIREMENTSProlonged sitting and extensive data entry and typingMinimal lifting of office equipment and suppliesMay be required to frequently lift up to 25 lbsHand dexterity and strengthFlexibility in work hours may be requiredWORK ENVIRONMENTThis position operates in an office setting and may have access to the production floor.This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud.DCG ONE does not tolerate discrimination of any type and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status, or any other considerations made unlawful by Federal, State, or local laws. We believe in providing eligible and qualified employees with opportunities to advance. DCG ONE is an at-will employer.