DC Fulfillment Director: Lead 24/7 Ops & Automation

Alo; Baltimore (MD); On-site; USD 160,000 - 190,000; Full time

Job summary

Alo is seeking a Site Director, DC to lead our high-volume fulfillment center in the Baltimore area. You will own end-to-end operations, driving on-time shipping, efficiency, and compliance with safety standards, while shaping a high-performing team in a fast-paced environment.

Responsibilities include inbound receiving, put-away, picking, packing, shipping, and reverse logistics; optimizing labor, technology, and automation; and partnering with IT, Finance, and HR to sustain growth and

Qualifications

• Bachelor’s degree in supply chain, Operations, Engineering, Business, or related field (Master’s preferred).
• 8–12+ years of operations leadership experience in e-commerce, omnichannel, or high-volume fulfillment.
• Deep understanding of e-commerce fulfillment workflows and last-mile delivery requirements.
• Proven experience managing large, multi-shift teams in a fast-paced fulfillment environment.
• Strong data-driven decision-making and KPI management skills.
• Experience leading automation, technology, and change initiatives.
• Financial acumen with site-level P&L or budget ownership.
• Strong leadership, communication, and execution focus.

Responsibilities

• Lead all fulfillment center operations including inbound receiving, put-away, picking, packing, shipping, returns, and reverse logistics.
• Deliver high service levels for same-day, next-day, and peak-season order fulfillment.
• Ensure high order accuracy, fast cycle times, and consistent customer experience across channels.
• Own peak planning and execution (holiday surges, flash sales, promotions).
• Manage labor forecasting, flex staffing models, and capacity planning to meet demand volatility.
• Develop contingency plans to ensure uninterrupted operations during demand spikes or system outages.
• Build and lead a high-performing leadership team in a 24/7 or extended-hours environment.
• Drive employee engagement, retention, training, and career development.
• Champion a strong safety culture and ensure OSHA compliance.
• Oversee performance and optimization of WMS, OMS, TMS, labor management, and fulfillment technologies.
• Lead implementation and scaling of automation (sortation, robotics, AMRs, goods-to-person, packing automation).
• Partner with IT and engineering teams to improve system reliability and throughput.
• Apply Lean, Six Sigma, and Kaizen principles to improve speed, quality, and cost.
• Analyze fulfillment KPIs such as units per hour, order cycle time, on-time ship rate, and cost per order.
• Drive root-cause analysis and corrective actions for service failures and customer escalations.

Skills

Leadership

Data-driven decision making

KPI management

Communication

Strategic thinking

Education

Bachelor’s degree in supply chain, Operations, Engineering, Business, or related field

Master’s degree preferred

Tools

WMS

OMS

TMS

Automation technologies

Job description

Alo is seeking a Site Director, DC to lead our high-volume fulfillment center in the Baltimore area. You will own end-to-end operations, driving on-time shipping, efficiency, and compliance with safety standards, while shaping a high-performing team in a fast-paced environment.

Responsibilities include inbound receiving, put-away, picking, packing, shipping, and reverse logistics; optimizing labor, technology, and automation; and partnering with IT, Finance, and HR to sustain growth and