Automation-First IT Process Architect & Leader

Viasat; Tempe (AZ); On-site; USD 127,000 - 201,000; Full time

Benefits offered by this job

Medical benefits

Stock incentives

Comprehensive benefits package

Job summary

Viasat is seeking a Senior Process Engineer in Tempe, Arizona, to enhance Global IT processes and ensure service-oriented operations. This role is critical for designing and improving IT processes that interlink assets and services. Candidates should have over 8 years of relevant experience and excellent facilitation skills.

The position requires a deep understanding of IT frameworks like ITIL and Lean, as well as a strong ability for stakeholder engagement. Enthusiasts of automation and clear documentation are encouraged to apply.

Qualifications

• 8+ years of experience in IT process engineering or enterprise IT operations.
• Proven ability to design processes that are automation-first.
• Strong written and visual communication skills.

Responsibilities

• Design and maintain end-to-end Global IT processes.
• Develop standardized, repeatable process architectures.
• Measure and report process maturity using KPIs.

Skills

Stakeholder facilitation skills

IT process engineering

End-to-end IT process design

Understanding of IT operating maturity

Frameworks: ITIL, Lean, DevOps, SRE

Education

U.S. Citizenship

Tools

ServiceNow

Jira

Job description

Viasat is seeking a Senior Process Engineer in Tempe, Arizona, to enhance Global IT processes and ensure service-oriented operations. This role is critical for designing and improving IT processes that interlink assets and services. Candidates should have over 8 years of relevant experience and excellent facilitation skills.

The position requires a deep understanding of IT frameworks like ITIL and Lean, as well as a strong ability for stakeholder engagement. Enthusiasts of automation and clear documentation are encouraged to apply.