Senior IT Process Engineer

Viasat; Tempe (AZ); On-site; USD 127,000 - 201,000; Full time

Benefits offered by this job

Medical benefits

Stock incentives

Comprehensive benefits package

Job summary

Viasat is seeking a Senior Process Engineer in Tempe, Arizona, to enhance Global IT processes and ensure service-oriented operations. This role is critical for designing and improving IT processes that interlink assets and services. Candidates should have over 8 years of relevant experience and excellent facilitation skills.

The position requires a deep understanding of IT frameworks like ITIL and Lean, as well as a strong ability for stakeholder engagement. Enthusiasts of automation and clear documentation are encouraged to apply.

Qualifications

• 8+ years of experience in IT process engineering or enterprise IT operations.
• Proven ability to design processes that are automation-first.
• Strong written and visual communication skills.

Responsibilities

• Design and maintain end-to-end Global IT processes.
• Develop standardized, repeatable process architectures.
• Measure and report process maturity using KPIs.

Skills

Stakeholder facilitation skills

IT process engineering

End-to-end IT process design

Understanding of IT operating maturity

Frameworks: ITIL, Lean, DevOps, SRE

Education

U.S. Citizenship

Tools

ServiceNow

Jira

Job description

About us

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you’ll do

The Senior Process Engineer plays a critical role in advancing Global IT from an asset and process‑centric organization to a service‑oriented operating model. This role is accountable for designing, standardizing, and continuously improving end‑to‑end IT processes that connect assets, platforms, automation, people, and partners into predictable, measurable services. Operating horizontally across all Global IT teams, the Senior Process Engineer ensures that work flows are intentional, scalable, automation‑ready, and aligned to the Global IT Target Operating Model (TOM).

This is a site‑based role; employees work 3+ days (60%+) per week from a Viasat office or work location within a standard five‑day workweek.

The day-to-day

Key Responsibilities

• Design and maintain end‑to‑end Global IT processes that explicitly support progression from Asset Process Service maturity.
• Develop standardized, repeatable process architectures aligned to the TOM, ITIL principles, and service‑oriented operating models.
• Define process ownership, decision rights, inputs, outputs, and success metrics across distributed teams and vendors.
• Embed automation, AI, orchestration, and self‑service opportunities into process designs by default.
• Partner with DEX, End User Technology, Infrastructure & Cloud, Platforms, Governance, Data & Analytics, and Global IT Operations to ensure seamless process integration and clean handoffs.
• Identify process gaps, inefficiencies, failure points, and maturity blockers and drive continuous improvement initiatives.
• Ensure processes are executable, measurable, and auditable, not just documented.
• Support change enablement and adoption by producing clear process documentation, visuals, standards, and guidance.
• Measure and report process maturity and effectiveness using defined Key Performance Indicators and TOM‑aligned metrics.

What you’ll need

• Excellent stakeholder facilitation skills, with the ability to drive alignment without direct authority.
• 8+ years of experience in IT process engineering, operating model design, service management, or enterprise IT operations.
• Demonstrated experience designing end‑to‑end IT processes across complex, multi‑team environments.
• Strong understanding of IT operating maturity concepts, including asset, process, and service‑oriented models.
• Practical experience with frameworks such as ITIL, Lean, DevOps, or SRE (pragmatic application, not rigid certification).
• Proven ability to design processes that are automation‑first and tooling‑enabled.
• Strong systems thinking and ability to see interdependencies across platforms, infrastructure, services, and governance.
• Ability to translate abstract operating model concepts into clear, actionable workflows.
• Strong written and visual communication skills (process maps, service flows, standards).
• U.S. Citizenship required.

What will help you on the job

• Experience supporting or implementing a formal IT Operating Model or large‑scale IT transformation.
• Familiarity with AI‑driven operations, automation platforms, orchestration, and self‑healing concepts.
• Experience working with managed service providers and designing processes performed by third parties.
• Exposure to regulated environments (e.g., SOX, CMMC, ITAR, CUI, FOUO, ISO) and audit‑driven process requirements.
• Background in ServiceNow, Jira, or similar ITSM / workflow platforms (conceptual and architectural usage).
• Certifications such as ITIL v4, Lean Six Sigma, SAFe, or equivalent (preferred but not required).

Salary range

$127,000.00 – $201,000.00 per year. For specific work locations within San Jose, the San Francisco Bay area, and the New York City metropolitan area, the base pay range for this role is $158,000.00 – $237,000.00 per year.

Additional compensation and benefits

At Viasat, we consider many factors when it comes to compensation, including the scope of the position and your background and experience. Base pay may vary depending on job‑related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and other benefits, depending on the position offered. Learn more about Viasat's comprehensive benefit offerings at https://careers.viasat.com/benefits.

EEO Statement

Viasat is proud to be an equal‑opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, veteran status, or any other legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this online application, click here.