Lead IT Operations: Automation, Compliance & Resilience

Viasat; Tempe (AZ); On-site; USD 144,000 - 227,500; Full time

Job summary

Viasat is seeking a Senior Manager, IT Operations to lead the operational integrity, reliability, and compliance of Global IT systems. You will direct day-to-day operations, ensure systems are monitored, patched, and maintained with audit readiness across environments.

This site-based role requires 60%+ in office, driving automation, AI-driven insights, and governance with MSPs to deliver stable, secure platforms that support enterprise innovation and regulatory requirements, including ITAR and

Qualifications

• 8–10+ years of IT operations/infrastructure experience.
• Experience leading incident, problem, and change processes.
• Strong IT operations, monitoring, patching, and configuration management expertise.
• Experience managing CMDB platforms and asset lifecycles.
• Experience managing third-party MSPs.
• Knowledge of ITAR, CUI, FOUO or similar regulatory frameworks.
• Experience with automation and AI/analytics for operations.
• Understanding of IT infrastructure, cloud environments, and enterprise platforms.
• Excellent leadership and stakeholder management.
• U.S. citizenship required.

Responsibilities

• Lead operational run processes including monitoring, alerting, incident coordination, and problem management.
• Ensure systems meet defined availability, performance, and recovery objectives.
• Drive consistency and rigor in operational execution across platforms and services.
• Drive automation-first operations to reduce manual tasks and improve efficiency.
• Utilize AI-driven insights for predictive detection, alert noise reduction, and root cause analysis.
• Own CMDB as authoritative system of record for IT assets and service relationships.
• Oversee patching, vulnerability remediation, and configuration compliance activities.
• Manage delivery through managed service providers and enforce SLAs/KPIs.
• Ensure compliance in regulated environments (ITAR, CUI, FOUO).
• Support disaster recovery and continuity planning.

Skills

IT operations

Incident management

Vulnerability management

CMDB governance

Regulatory compliance

Automation

AI/Analytics

Cloud platforms

Leadership

ITAR knowledge

Job description

Viasat is seeking a Senior Manager, IT Operations to lead the operational integrity, reliability, and compliance of Global IT systems. You will direct day-to-day operations, ensure systems are monitored, patched, and maintained with audit readiness across environments.

This site-based role requires 60%+ in office, driving automation, AI-driven insights, and governance with MSPs to deliver stable, secure platforms that support enterprise innovation and regulatory requirements, including ITAR and