Automation-Driven Customer Support & ERP Analyst

National Machinery LLC

Tiffin (OH)

On-site

USD 65,000 - 90,000

Full time

6 days ago

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Job summary

National Machinery LLC in the United States is seeking a Customer Support & Business Systems Analyst to optimize operations through automation and data analytics. The role oversees daily inquiries, quotations, orders, and coordination across departments to improve efficiency and accuracy.

You will develop automated workflows, build Power BI dashboards, and enhance IFS/ERP related processes while supporting IT and global affiliates.

Qualifications

Bachelor's degree in a related field.
3–5 years of relevant experience in business systems, data analytics, process improvement, customer support operations, or a related role.
Proficient with SQL data extraction and cleansing.
Experience creating dashboards and reports using Power BI or similar BI tools.
Experience working with ERP systems and business processes.

Responsibilities

Handle daily customer and internal inquiries via email, phone, and platforms.
Enter, process, and maintain customer inquiry, quotation & order information in ERP.
Verify product specifications, pricing, availability, and delivery information.
Coordinate with customers and internal teams to determine delivery methods and support requirements.
Route inquiries to appropriate teams for resolution and monitor progress.
Develop automated workflows to reduce manual tasks and improve efficiency.
Create and maintain Power BI dashboards and operational reports.
Support IFS-related enhancements and data analysis across the organization.