Automation Customer Support Specialist – Quotes & Orders

Clayton Controls; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) matching

Job summary

Clayton Controls in California is seeking a detail‑oriented Customer Service Specialist to support quotes and orders across a geographical territory. You will communicate with customers regarding pricing, lead-times, order status, and related service functions with professionalism and client focus.

Responsibilities include reviewing orders, updating ERP systems, coordinating with Purchasing and CSR teams, providing timely quotes, processing orders per ISO guidelines, resolving questions, and

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of customer service experience preferred; 3-5 years preferred.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Review open order reports to identify delays and update customers.
• Coordinate with Purchasing/CSRs on part numbers, prices, and ship dates.
• Provide timely and accurate quotes from information provided by sales reps.
• Process orders per Clayton Controls and ISO guidelines.
• Assist customers with order status and expedite requests as needed.
• Use suppliers and in-house support to answer product questions and resolve credit issues.

Skills

Communication skills

Organized

Detail-oriented

Multi-tasking

Adaptable

Phone etiquette

CRM experience

MS Office

Education

High School Diploma or equivalent

Tools

ERP system

Microsoft Office

Job description

Clayton Controls in California is seeking a detail‑oriented Customer Service Specialist to support quotes and orders across a geographical territory. You will communicate with customers regarding pricing, lead-times, order status, and related service functions with professionalism and client focus.

Responsibilities include reviewing orders, updating ERP systems, coordinating with Purchasing and CSR teams, providing timely quotes, processing orders per ISO guidelines, resolving questions, and