Customer Service & Expeditor — Industrial Automation

Clayton Controls; Santa Ana (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Career growth opportunities

Employee referral program

Paid time off

Parental leave

Job summary

Clayton Controls in California is seeking a customer service professional to manage quotes and orders within a defined territory. You will communicate pricing, lead times, order progress, and status updates with customers in a professional, customer-focused manner.

The role emphasizes teamwork, accurate quoting, and adherence to ISO guidelines while supporting ERP processes and supplier coordination to meet customer needs.

Qualifications

• Excellent written and verbal communication skills.
• Organized, detail-oriented, multi-tasker, adaptable, positive.
• Excellent phone etiquette.
• Proficient computer skills, including the Microsoft Office Suite.
• Customer Service Management system experience a must.

Responsibilities

• Regularly review open order reports to identify delivery delays and update customers.
• Coordinate with Purchasing/CSRs if part numbers, prices, or ship dates differ from ERP.
• Update order status and ship dates in the ERP system.
• Collaborate with outside sales to build customer relationships within territory.
• Provide timely quotes based on information from outside sales or direct customer requests.
• Process orders following Clayton Controls and ISO guidelines.
• Assist customers in resolving questions, including order status and expedite requests.
• Use suppliers and in-house tech support to answer product inquiries.
• Work with Accounting to resolve customer credit issues.
• Respond to customer calls and emails professionally.

Skills

Communication

Organization

Phone etiquette

MS Office

CRM experience

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Clayton Controls in California is seeking a customer service professional to manage quotes and orders within a defined territory. You will communicate pricing, lead times, order progress, and status updates with customers in a professional, customer-focused manner.

The role emphasizes teamwork, accurate quoting, and adherence to ISO guidelines while supporting ERP processes and supplier coordination to meet customer needs.