Autodesk Technical Support Specialist

SAIC; Virginia (MN); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in information technology is seeking an Autodesk Design Technical Support Specialist to provide technical support within the USACE IT environment. This fully remote role involves troubleshooting AutoDesk applications, collaborating with software vendors, and system administration. Requires experience in AutoDesk applications, strong communication skills, and a bachelor's degree, with a salary range of $80,001 - $120,000 based on experience.

Qualifications

• Experience with either Revit, Vault, or AutoCAD.
• Two (2) years of experience required; four (4) years accepted in lieu of a degree.
• CompTIA Security+ certification preferred.

Responsibilities

• Provide hands-on and remote support for AutoDesk applications.
• Responsible for packaging and deployment of AutoDesk applications.
• Document and troubleshoot system and end-user issues.

Skills

Communication Skills

AutoDesk Vault and Revit experience

SQL Scripting

Education

Bachelor's degree

Job description

Autodesk Design Technical Support Specialist

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Autodesk Design Technical Support Specialist

Join to apply for the Autodesk Design Technical Support Specialist role at SAIC

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Job ID 2506405

Location REMOTE WORK, VA, US

Date Posted 2025-06-09

Category Information Technology

Subcategory Sys Administrator

Schedule Full-time

Shift Day Job

Travel No

Minimum Clearance Required Interim Secret

Clearance Level Must Be Able to Obtain Secret

Potential for Remote Work Yes

Description

SAIC is actively seeking an Autodesk Technical Support Specialist to support RITS. This is a fully remote role. This role focuses on providing technical support for AutoDesk applications within the USACE IT environment. The technician will be involved in packaging, testing, troubleshooting, and documenting AutoDesk applications. They will also liaise with software vendors and work closely with the Software Packaging Team. A significant part of the role involves supporting the integration of AutoDesk Vault and Revit. The technician will also be responsible for system administration, monitoring, and performance optimization. Strong communication and customer service skills are essential.

• This position requires experience with either Revit, Vault, or AutoCAD*
  
  

Key Responsibilities Breakdown

• Technical Support Hands-on and remote support for AutoDesk applications.
• Packaging and Deployment Packaging AutoDesk applications for deployment, monitoring the packaging process.
• Troubleshooting Resolving system and end-user issues, escalating when necessary.
• Vendor Liaison Interfacing with software vendors.
• Testing and Certification Testing and certifying new versions of AutoDesk software.
• Documentation Writing documentation and Software Release Notices.
• End-User Support Providing excellent customer service and follow-through.
• Network/Infrastructure Identifying and resolving network and infrastructure issues.
• Teamwork Maintaining a healthy relationship with team members and management.
• Standards and Policies Creating/maintaining documentation to support standards, policies, and processes.
• Software Packaging Team Support Providing packaging requirements.
• Vault and Revit Support Supporting Vault and Revit integration, implementation, server management, and security/access control.
• SQL Scripting Developing SQL scripts in Documentum.
• Document Processor Support Providing support for document processors.
• Upgrades and Migrations Supporting application/hardware upgrades and architecture/hardware migrations.
• Customization Support Supporting internally developed and customized add-ons.
• Server Administration Administration and configuration for servers, server products, data sources, and utilities.
• Operating System Support Providing operating system support related to application performance.
• Performance Management Managing, monitoring, and taking proactive actions to maintain system performance and application availability.
• Documentation Creating and maintaining diagrams, server inventory records, and Change Requests (CRs).
• Testing and Implementation Planning and participating in testing and implementation of future AutoDesk releases.
  
  

Qualifications

• This position requires experience with either Revit, Vault, or AutoCAD*
  
  

Required Education And Experience

• Bachelor's degree and two (2) years of experience; four (4) years of experience are accepted in lieu of a degree.
  
  

Required Skills

• Communication Skills Ability to interface with clients, gather requirements, and facilitate meetings. Strong written and verbal communication skills.
• AutoDesk Vault and Revit experience (integration, implementation, server management, security/access control).
• SQL Scripting (Documentum).
  
  

Required Clearance

• Interim Secret Clearance is required to begin employment; Secret Security Clearance is required to maintain employment.
  
  

Required Certifications

• CompTIA Security+
  
  

Desired Qualifications

• Five (5) years of professional experience in AutoDesk applications management and administration, particularly with Vault and Revit.
  
  

Target salary range $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer Hardware Manufacturing, Defense and Space Manufacturing, and IT Services and IT Consulting

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