Technical Support Specialist

ZipRecruiter; Atlanta (GA); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a leading provider of background screening solutions as a Technical Support Specialist. You will engage with clients providing technical support, ensuring exceptional customer experiences. Ideal candidates will have 2-5 years' experience and strong communication skills, along with the ability to effectively resolve issues.

Qualifications

• 2-5 years of customer service or technical support experience.
• Certificate or Diploma in a relevant discipline.

Responsibilities

• Provide technical and process support to clients and partners.
• Resolve customer inquiries via phone, email, and chat.
• Monitor and report on troubleshooting tickets.

Skills

Communication skills

Problem-solving skills

Time management

Organizational skills

Technical support

Education

Certificate or Diploma in relevant discipline

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Job DescriptionJob DescriptionJob Title: Technical Support Specialist
Position Type: Full-time
Location: US Remote (Schedule will be Tuesday-Saturday, 9:30am-6:30pm EST)

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

Job Description:
As a Technical Support Specialist, you are the face of our organization. You will provide technical and process support to a wide variety of individual customers, First Advantage clients, and technical partners. First Advantage prides itself on industry-best client support and seeks representatives with a strong dedication to customer engagement, follow-through, and issue resolution.
Please note: For compliance reasons, all personnel must be United States and have, for 3 of the past 5 years, resided in the United States OR worked for the United States overseas in a federal or military capacity OR be a dependent of a federal or military employee serving overseas.

Key Responsibilities:

• Work closely with Field Operations, Strategic Operations, and Engineering to maintain client and partner relationships and resolve issues relating to First Advantage devices
• Resolve customer and partner inquiries via phone, email, and chat
• Create, monitor, and report on troubleshooting tickets
• Maintain and track communication across First Advantage network using proprietary software
• Participate in team meetings and internal product demonstrations
• Hardware repair, testing, and reporting
• Other related duties as assigned

Qualifications and Experience:

• Two to five years customer service or technical support experience.
• Certificate or Diploma in a relevant discipline; or an equivalent combination of education, training and experience.

Proven track record of success, consisting of:

• Excellent communication skills both verbally and written
• Ability to represent organization in a positive and professional manner
• Superior time management skills and strong attention to detail
• Strong desire to succeed and be able to work independently and as part of a team
• Excellent organizational and problem-solving skills
• Proficient in Microsoft Applications such as Outlook, Excel, and Word
• Willingness to learn and master new software and tools
• Strong ability to navigate through operating systems, internet and software easily

Why First Advantage is Your Next Big Career Move
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.

What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

The hourly range for this position is $18.00-19.50 per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of , , , ancestry, , , , , , citizenship status, marital status, , , expression, veteran status, genetic information, or any other area protected by applicable law.

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