Technical Support Specialist (San Diego, Hybrid)

TransPerfect; San Diego (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

DataForce by TransPerfect is looking for a Technical Support Specialist to assist users with consumer technology, primarily smart headwear and VR devices. This role involves troubleshooting, survey administration, and data management in a primarily remote setup with occasional onsite requirements. Ideal candidates will have strong communication skills and technical expertise in consumer tech.

Qualifications

• Experience in technical support or IT helpdesk.
• Familiarity with VR headsets or smart wearables.
• Experienced with survey tools and data cleaning.

Responsibilities

• Support consumers with device setup and troubleshooting.
• Perform data analysis and reporting.
• Develop and deploy participant surveys.

Skills

Troubleshooting

Communication

Problem Solving

Tools

Google Forms

Qualtrics

SurveyMonkey

Excel

Google Sheets

Job description

Work Location: Remote in San Diego, California, with occasional onsite visits

Engagement Model: Temporary employment; Full-time

Work Schedule: Monday – Friday during regular business hours of 9:00 AM – 5:00 PM PDT

Estimated Start Date: June 18th, 2025

Estimated Duration: 6 weeks

Hourly Rate: $30 USD

DataForce by TransPerfect is seeking a highly motivated and technically skilled Technical Support Specialist to join our team in San Diego. This role is ideal for someone with strong troubleshooting abilities and a passion for consumer technology—particularly smart headwear or virtual reality (VR) devices.

The ideal candidate will support both the internal team and at-home participants by ensuring the proper functioning of smart devices, particularly headsets, while also managing survey administration and data delivery to clients. This position plays a key role in maintaining the integrity and accuracy of participant data through careful handling, analysis, and reporting.

While this position is primarily remote and based in San Diego, candidates must be available to occasionally report onsite to the data collection location.

Role Summary

The Technical Support Specialist will serve a hybrid function that blends participant coordination duties with enhanced technical responsibilities. This position requires technical expertise, particularly in troubleshooting consumer tech products, with an emphasis on smart headwear and VR equipment.

The individual in this role will support study participants remotely, ensuring devices are functional and properly set up. They will also be responsible for survey creation and deployment, basic data analysis and cleanup, and regular uploads of participant data to the client. Success in this role depends on strong technical troubleshooting abilities, clear communication skills, and comfort working independently in a fast-paced, tech-focused environment.

Role Responsibilities

• Troubleshoot and support consumer tech devices, especially smart headwear or VR headsets, for at-home study participants.

• Assist participants with device setup, usage, and troubleshooting throughout the study period.

• Develop and deploy participant surveys using designated platforms or tools.

• Perform initial data analysis and clean-up of survey results to ensure quality and consistency.

• Conduct regular data uploads and reports to the client, ensuring timely and accurate delivery.

• Maintain organized documentation of support interactions, device issues, and survey responses.

• Collaborate with the broader project team to support the overall success of technical operations.

Role Requirements

• Proven experience in technical support, IT helpdesk, or a related role, preferably involving consumer-facing technologies.

• Familiarity with VR headsets, smart wearables, or similar technology is strongly preferred.

• Strong problem-solving skills and a detail-oriented mindset.

• Experience with survey tools (e.g., Google Forms, Qualtrics, SurveyMonkey) and data cleaning tools (e.g., Excel, Google Sheets, or similar).

• Ability to communicate technical information clearly and empathetically to a non-technical audience.

• Comfortable working independently and collaboratively in a remote or distributed team environment.

• Basic understanding of data privacy and handling protocols.

Preferred Skills:

• Prior experience working on research or user study teams.

• Background in handling participant communications or tech setup in a research environment.

Who we are

DataForce is a worldwide data collection and labeling platform that combines technology with a diverse network of more than one million data contributors, scientists, and engineers. DataForce offers companies in technology, automotive, life sciences, and other industries secure and reliable AI services for exceptional structured data and customer experiences.

DataForce is part of the TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business with offices in more than 100 cities worldwide.

For more information about us, please visit our website: https://www.transperfect.com/dataforce

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.