Autobody Collision Estimator

Chilton Auto Body; San Carlos (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Chilton Auto Body in San Carlos, CA is seeking a Collision Estimator to inspect vehicles for collision damage, document repair effort, and ensure repairs meet Chilton Auto Body standards and insurer guidelines. The role emphasizes customer communication, accurate intake, and coordination of repairs with the DRP process.

Responsibilities include estimating and supplementing repairs, DRP compliance, production support, and training.

Qualifications

• 2 years' collision experience
• Effective time-management
• Able to multitask and manage competing priorities
• Clear communication with teammates, customers, and business partners
• CCC One Experience
• Valid driver's license
• Authorized to work in the United States
• Willing to pass a thorough background check
• Flexible to work an 8-hour shift (7:00 a.m.–6:00 p.m.)

Responsibilities

• Greet customers by phone or in person and explain the repair process, including insurance claims and CSI importance.
• Handle vehicle intake: map damage, photograph vehicles, and document files.
• Prepare estimates and supplements based on damage and parts price increases.
• Follow Direct Repair Program (DRP) guidelines with insurance carriers.
• Support production management by routing repairs, scheduling, and coordinating sublet work.
• Maintain quality assurance and real-time file documentation for customer delivery.

Skills

CCC One Experience

Spanish bilingual

Job description

Position Title: Collision Estimator

Department: Operations

Reports to: Location Manager

Position Summary:

The Collision Estimator is responsible for examining vehicles for collision related damage, document the time and effort required to repair and refinish vehicles back to pre-accident condition in accordance with Chilton Auto Body standards and insurance partner guidelines. Additional internal and business partner supported training a necessary. YOU MUST HAVE EXPERIENCE IN THE AUTO BODY COLLISION REPAIR INDUSTRY!!

Responsibilities:

• Review with customers and walk-through the repair process: Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures. Educate customers regarding importance of CSI survey questions and maintain strong communication to cultivate positive CSI results.
• Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting files.
• Prepare estimates and supplements: Review vehicle damage and prepare estimates. Prepare supplements based on additional damage found, including parts price increases. Ability to pull and review All data/OE procedures for Body Technicians as needed/required.
• Follow DRP compliance: Understand and follow all insurance carrier Direct Repair Program (DRP) guidelines regarding all aspects of the repair.
• Production Management: Support the location manager in the routing of each repair including disbursement of all paperwork, scheduling, monitoring repairs, negotiating repair times, coordinating sublet work and all other aspects of the repair.
• Quality Assurance: Ensure Chilton Auto Body's quality standards are met throughout the repair process and before the vehicle is delivered to the customer.
• File Documentation: Maintain real time accuracy of assigned work files and reconcile for customer delivery and file closing process.
• Training: Complete assigned training through Collision University. Addition internal and business partner supported training as needed.
• Additional responsibilities as assigned.

Job duties/Job description may be adjusted or added based on the needs of the business or at management discretion

Requirements:

• Ability to work collaboratively with the team to meet shared objectives.
• 2 years' prior collision experience.
• Effective time-management.
• Able to multitask and manage competing priorities.
• Communicate effectively with teammates, customers, and business partners.
• CCC One Experience.
• Valid drivers' license required.
• Eligible to work in the United States.
• Willing and able to pass a thorough background check.
• Flexible to work an 8-hour shift between 7:00 a.m. - 6:00 p.m.

Preferred Qualifications:

• Bilingual (Spanish).