Auto Body Estimator/Shop Manager

Virtually Connected; North Canton (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Job summary

A growing Collision Center Team in Ohio is seeking an experienced Auto Body Estimator/Shop Manager. This full-time role involves producing automotive collision repair estimates, maintaining customer communication, and ensuring high-quality service throughout the repair process. Candidates should have a minimum of 3 years of experience and possess strong communication and organizational skills. Benefits include 401(k) matching, health insurance, and paid time off.

Qualifications

• Minimum 3 years’ experience as a collision repair estimator.
• Must be at least 21 years of age.
• Ability to provide clear information in writing, via phone, and in-person.

Responsibilities

• Serve as the primary point of contact for the customer throughout the repair process.
• Prepare estimates for customers and insurance partners according to guidelines.
• Maintain communication with customers providing updates on the repair process.

Skills

Communication skills

Organizational skills

Customer service

Detail-oriented

Tools

CCC one proficiency

I-CAR Certification

ASE Certification

Job description

About the job Auto Body Estimator/Shop Manager

Client is seeking an experienced estimator who is upbeat, personable, a take‑charge individual with excellent communication skills for our growing Collision Center Team. This driven individual will be responsible for producing automotive collision repair estimates, generating parts orders, and providing unbeatable customer service.

3 years of experience minimum

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicles
• Prepares estimate for customer and/or insurance partners according to manufacturer and Ellsworth Autobody Guidelines
• Partners with the insurance companies to manage customers claim to insure the best customer experience
• Maintains communication with the customers providing updates on the repair process
• Coordinates with technicians to confirm all aspects of the damages are identified
• Maintain customer satisfaction scores according to company standards
• Perform quality inspection prior to vehicle delivery to the customer
• Perform other related duties as assigned
• Innovation-Develops and displays innovative approaches and ideas to our business
• Teamwork-Contributes to building a positive team spirit
• Supports everyone's efforts to succeed
• The employee is frequently required to stand, sit and walk occasionally for long periods of time

Qualifications

• Minimum 3 years’ experience as a collision repair estimator
• CCC one proficiency
• Must be at least 21 years of age
• Ability to provide clear, concise information in writing, via phone and in-person
• Strong organizational skills
• Successful completion of background check required
• The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds
• Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus
• In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required
• I-CAR and/or ASE Certification a plus

Job Type

Full-time

Benefits

• 401(k) matching
• Health insurance
• Paid time off

Day Range

• Monday to Friday

Experience

• auto body estimating: 3 years (Required)