Auto Body Estimator

VIVE Collision; Mount Laurel Township (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

VIVE Collision is seeking an experienced Collision Estimator to manage the repair experience from inspection to delivery. You will create accurate repair plans, keep customers informed, and collaborate with production, DS, and insurers to ensure safe, high-quality repairs.

You will greet customers, inspect vehicles, prepare estimates, and coordinate with technicians to execute repair plans in a timely manner while complying with BAR/DRP requirements where applicable.

Qualifications

• Excellent verbal and written communication with customers, insurers, and teammates.
• Strong organizational and time management abilities for a fast-paced, production-driven environment.
• Proven customer service orientation and sales-friendly communication.

Responsibilities

• Greet customers and perform vehicle inspections to assess collision damage.
• Prepare accurate repair estimates and blueprints using approved estimating systems.
• Develop detailed repair plans following vehicle teardown and OEM guidelines.
• Explain repair timelines and expectations to customers clearly.

Skills

Customer service

Verbal and written communication

Time management

Organizational skills

Problem solving

Education

I-CAR certification or training

State appraisal license (where required)

Tools

CCC ONE estimating software

Job description

As aCollision Estimator, you’ll manage the repair experience from the initial vehicle inspection through final delivery. You’ll create accurate repair plans, keep customers informed, work closely with insurance partners, and collaborate with the production team to help ensure safe, high-quality and timely repairs.

Job Requirements

• Greet customers and perform comprehensive vehicle inspections to assess collision damage.
• Prepare complete and accurate repair estimates and blueprints using approved estimating systems.
• Develop detailed repair plans following complete vehicle teardown.
• Explain the repair process, estimated timelines, and repair expectations to customers.
• Open and maintain repair orders in compliance with company, DRP, and regulatory requirements, including BAR compliance where applicable.
• Verify all required authorizations and documentation are obtained before repairs begin.
• Conduct vehicle check-in with customers at the time of drop-off.
• Coordinate with technicians and production staff to ensure repair plans are properly communicated and executed.
• Follow current OEM repair procedures and manufacturer guidelines throughout the repair process.
• Communicate repair status updates to customers, insurance partners, and internal team members.
• Identify and process supplements as additional damage is discovered.
• Manage total loss documentation and administrative processes when applicable.
• Prepare all final paperwork, including repair orders, invoices, DRP documentation, and customer delivery packets.
• Perform final quality control inspections, including road testing when required, prior to vehicle delivery.
• Review completed repairs with customers during vehicle delivery and address any questions or concerns.
• Maintain strong working relationships with insurance carriers, customers, and internal team members.
• When applicable, drive vehicles for damage assessments, road testing, or other job-related purposes to support accurate estimates, verify repairs, and ensure vehicle safety and quality.
• Perform other duties as assigned to support shop operations and deliver an exceptional customer experience.

Skills and Qualifications

• Must be at least 18 years of age.
• A valid driver’s license and satisfactory motor vehicle record (MVR) are required.
• Minimum of three (3) years of automotive collision repair or estimating experience.
• Strong knowledge of collision repair procedures, estimating, and blueprinting.
• Proficiency in customer service and sales-oriented communication.
• Experience with CCC ONE estimating software preferred.
• I-CAR certification or training preferred.
• State appraisal license if required by state.
• Working knowledge of OEM repair procedures and insurance carrier requirements.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and time management abilities.
• Ability to read and interpret repair procedures, work orders, and technical documentation.
• Ability to multitask and thrive in a fast-paced, production-driven environment.