Auto Service Writer - Customer Focus + Benefits Eligible

Manpower; Michigan; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Opportunities for professional growth

Supportive team environment

Diversity and inclusion

Job summary

Manpower in Traverse City, MI is seeking a Service Writer to join the Customer Service and Service departments. The role focuses on clear communication with customers, documenting concerns, preparing repair orders and estimates, and coordinating service activities.

You will work closely with technicians and parts staff to ensure smooth workflows and timely repairs, confirm costs and timelines with customers, and support the payment process after service completion.

Qualifications

• Strong knowledge of automotive systems, vehicle maintenance, and repair processes.
• Excellent verbal and written communication skills, with the ability to explain technical information simply.
• Proficiency with computers and ability to learn industry-specific service management software.
• Exceptional organizational skills with attention to detail.
• Ability to manage multiple tasks effectively in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for customers throughout the vehicle repair and maintenance process.
• Accurately document customer concerns, prepare repair orders and estimates, and coordinate service activities.
• Communicate clearly with customers regarding service recommendations, timelines, and costs.
• Work closely with technicians and parts personnel to ensure efficient workflow and timely repairs.
• Review completed repairs with customers and process payments using various methods.

Skills

Automotive knowledge

Communication skills

Organizational skills

Computer proficiency

Multi-tasking

Tools

Service management software

Job description

Manpower in Traverse City, MI is seeking a Service Writer to join the Customer Service and Service departments. The role focuses on clear communication with customers, documenting concerns, preparing repair orders and estimates, and coordinating service activities.

You will work closely with technicians and parts staff to ensure smooth workflows and timely repairs, confirm costs and timelines with customers, and support the payment process after service completion.