Automotive Service Manager

DELLA Mazda; Town of Queensbury (NY); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Retirement Savings Plans

Advancement Opportunities

Job summary

DELLA Auto Group is seeking a Service Manager to oversee the entire service department at our Queensbury dealership. This full-time, individual-contributor role requires a strong auto industry background and a focus on customer satisfaction, staff management, and profitability.

The candidate will manage technicians, drive service quality, and maintain high standards of professionalism while coordinating with other departments to ensure seamless service delivery.

Qualifications

• High school diploma or equivalent; automotive tech certification preferred.
• Minimum of 5 years in automotive service, with at least 2 in a supervisory role.
• Strong leadership and interpersonal skills with ability to motivate a team.
• Excellent communication and customer service skills.
• Proficient with diagnostic and repair equipment and software.
• Knowledge of dealership operations and financial management.

Responsibilities

• Oversee all aspects of the service department, including customer service, repairs, and maintenance.
• Supervise service technicians, provide guidance and ensure quality work and efficiency.
• Monitor service department performance metrics to meet profitability goals.
• Address customer concerns promptly to ensure satisfaction.
• Build relationships with customers to promote loyalty and repeat business.
• Coordinate with other departments for smooth operation of services.
• Hire, train, and evaluate staff; enforce safety protocols.

Skills

Leadership

Communication

Customer service

Mentoring

Problem solving

Education

High school diploma or equivalent

Automotive tech certification

Tools

Diagnostic equipment

Repair software

Job description

Job Details

Job Location: DELLA Mazda - Queensbury, NY, Salary Range: $70000.00 - $90000.00Salary, Job Summary: The Service Manager at DELLA Auto Group is responsible for overseeing and managing all aspects of the service department at our dealership. This is a full-time, individual contributor role that requires a skilled and experienced individual with a strong background in the auto industry. As the Service Manager, you will be responsible for ensuring the highest level of customer satisfaction, managing service technicians, and meeting dealership profitability goals.

Compensation & Benefits

This is a salaried position with a compensation range of $55,000 to $80,000 per year, paid semi-monthly.

• including health insurance, paid time off, retirement savings plans, and opportunities for advancement within our company.

Responsibilities

• Oversee all aspects of the service department, including customer service, repairs, and maintenance
• Manage and supervise a team of service technicians, providing guidance and support to ensure quality work and efficiency
• Monitor and track service department performance metrics to meet or exceed dealership profitability goals
• Ensure customer satisfaction by addressing any concerns or complaints in a timely and professional manner
• Develop and maintain strong relationships with customers to promote loyalty and repeat business
• Communicate effectively with other departments to ensure smooth operation and coordination of services
• Hire, train, and evaluate service department staff to maintain a high level of expertise and professionalism
• Implement and enforce safety protocols and procedures to ensure a safe and healthy work environment

Requirements

• High school diploma or equivalent; technical or vocational certification in the automotive industry preferred
• Minimum of 5 years of experience in the automotive service industry, with at least 2 years in a management or supervisory position
• Strong leadership and interpersonal skills with the ability to motivate and mentor a team
• Excellent communication and customer service skills
• Proficient in automotive diagnostic and repair equipment and software
• Knowledge of dealership operations and financial management
• Must be able to work flexible hours, including evenings and weekends

DELLA Auto Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.