Auto Service Receptionist & Cashier — Customer-Focused

Darcars; Frederick (MD); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Benefits plan including 401k

Employee discounts on vehicle, parts,

Internal career advancement

Community involvement opportunities

Job summary

DARCARS of Frederick is hiring an Automotive Service Cashier / Receptionist. The role is a front-line position handling greet-and-assist duties, cash handling, phone switching, and basic data entry, with a pay of $15 per hour for a 40-hour week (Mon–Fri, with some Saturdays).

The successful candidate will provide a friendly, professional presence, route inquiries, manage the switchboard, and support clerical tasks.

Qualifications

• Must speak clearly and convey professionalism to customers
• Strong communication skills with customers and staff
• Demonstrated commitment to customer service
• Ability to read, comprehend instructions and policy documents
• Previous customer service experience preferred but not required
• Ability to sit for long periods
• Ability to work in a fast-paced environment
• Be a team player
• Must pass pre-employment background screening

Responsibilities

• Greet customers and determine the nature of their visit.
• Direct customers to the correct department.
• Answer basic inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system.
• Manage switch board.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages indicating the caller's first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Update and distribute company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by controller or GSM.
• Other duties assigned by management.
• Make transaction receiptsfor sale orservice department*if applicable

Skills

Customer service

Clear communication

Telephone etiquette

Team player

Pass background check

Tools

Data entry system

Job description

DARCARS of Frederick is hiring an Automotive Service Cashier / Receptionist. The role is a front-line position handling greet-and-assist duties, cash handling, phone switching, and basic data entry, with a pay of $15 per hour for a 40-hour week (Mon–Fri, with some Saturdays).

The successful candidate will provide a friendly, professional presence, route inquiries, manage the switchboard, and support clerical tasks.