Automotive Service Cashier / Receptionist

DARCARS Automotive Group; Frederick (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Advancement opportunities

Community service involvement

Job summary

DARCARS of Frederick is hiring an Automotive Service Cashier / Receptionist to be the welcoming face of the service department. You will greet customers, route inquiries, manage the switchboard, and handle basic information requests with professionalism.

The role requires strong communication, the ability to work in a fast-paced setting, and flexibility with evenings and weekends. Prior customer-service experience is preferred but not required, and employee discounts and advancement

Qualifications

• Clear and pleasant telephone communication to convey professionalism
• Excellent communication with customers and coworkers
• Ability to speak multiple languages is a plus
• Strong commitment to customer service and client satisfaction
• Ability to read, understand, and convey policy documents and instructions

Responsibilities

• Greet customers and determine the nature of their visit
• Direct customers to the correct department
• Answer basic inquiries and route extensive inquiries to the right person
• Enter data into the prospect tracking system
• Manage the switchboard and call flows efficiently
• Distribute messages to appropriate parties in a timely manner
• Provide basic information to callers and update the company telephone roster

Skills

Customer service

Communication skills

Multilingual a plus

Team player

Flexible schedule

Job description

DARCARS of Frederickis now hiring for anAutomotive Service Cashier / Receptionist

As theAutomotive Service Cashier / Receptionistyou are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. She/he greets customers as they enter and directs them to the appropriate party in accordance with dealership policies and answers basic inquiries. The receptionist intercepts, screens, and routes incoming calls and takes thorough messages and provides basic information to callers.

Qualifications:

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers
• Strong communication skills with both customers and DARCARS employees
• Ability to speak multiple languagesis a plus!
• Demonstrated commitment to customer service
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Previous customer service experience preferred butnot required
• Requires the ability to sit for long periods of time
• Be able to work in a fast-paced environment
• Be a team player
• Must be able to work a flexible schedule, evenings and weekends
• Must be able to pass pre-employment screen (background)
• Employee discounts on vehicle purchases, parts and service repairs
• Internal career advancement opportunities
• Opportunities to join our community service initiatives

In this role, you'll:

• Greetcustomers and determine the nature of their visit
• Direct customers to the correct department
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person
• Enter data into computer operated prospect tracking system
• Manage switch board
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave
• Communicate messages to all appropriate parties in a timely manner
• Provide basic information to callers who have general inquiries
• Update and distribute company telephone roster when necessary
• Perform clerical duties and accounting duties as assigned by controller or GSM
• Other duties assigned by management
• Make transaction receiptsfor sale orservice department*if applicable

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.