Auto Service Operations Manager

Bridgestone America, Inc.; Parker (CO); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training

401(k) match

Daily pay options

Job summary

Bridgestone America, Inc. is seeking a Service Manager/Service Writer to lead auto service staff in Parker, Colorado. You will supervise technicians, drive customer satisfaction, and manage parts, inventory, and workflow to ensure efficient store operations.

The role emphasizes team leadership, customer communication, and adherence to quality standards, with a focus on sales through proactive vehicle inspections and front/back shop coordination.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Problem solving

Leadership

Communication skills

Recruitment

Driver's license

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone America, Inc. is seeking a Service Manager/Service Writer to lead auto service staff in Parker, Colorado. You will supervise technicians, drive customer satisfaction, and manage parts, inventory, and workflow to ensure efficient store operations.

The role emphasizes team leadership, customer communication, and adherence to quality standards, with a focus on sales through proactive vehicle inspections and front/back shop coordination.