Auto Service Operations Leader

Bridgestone Americas, Inc.; EUA; Presencial; USD 35 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE standards

Flexible work schedule

401(k) match

On demand pay (daily pay) program

Resumo da oferta

Bridgestone Americas, Inc. in the United States seeks a Service Manager to lead our auto service team, manage customer relationships, and supervise daily operations across technician staff and service desks.

You will recruit, train, and coach technicians, drive high service quality, and ensure smooth workflow between front and back-of-house activities to maximize customer satisfaction and retention.

Qualificações

• In-depth automotive repair knowledge complemented by strong people skills.
• Ability to coach, lead and supervise vehicle technicians.
• Focus on customer satisfaction and retention through proactive communication.

Responsabilidades

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Conhecimentos

Auto service knowledge

People skills

Scheduling

Customer relationship management

Communication

Formação académica

High School Diploma

2 year degree or equivalent

Ferramentas

ASE certifications

Descrição da oferta de emprego

Bridgestone Americas, Inc. in the United States seeks a Service Manager to lead our auto service team, manage customer relationships, and supervise daily operations across technician staff and service desks.

You will recruit, train, and coach technicians, drive high service quality, and ensure smooth workflow between front and back-of-house activities to maximize customer satisfaction and retention.