Auto Service Manager — Lead Technicians & Customer Care

Bridgestone Americas, Inc.; Lafayette (LA); Presencial; USD 29 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental and Vision – Starting日

Paid vacation and holidays

On-the-job training and company-funded

Flexible work schedule

401(k) match

On demand pay (daily pay) program

Resumo da oferta

Bridgestone Americas, Inc. is recruiting for a Retail Operations Manager focused on auto service leadership in our network of Bridgestone Tire Centers.

You will oversee customer relationships, supervise technicians, and coach staff to deliver high-quality repairs and exceptional service. The role combines hands-on technical oversight with team development, scheduling, and performance management, while driving sales through proactive customer engagement and efficient shop operations across the

Qualificações

• Must have strong problem solving in handling customer complaints.
• Ability to recruit and select technicians according to store needs.
• Capacity to lead and coach others with scheduling and inventory duties.
• Willingness to continue education and stay current in automotive repair issues.
• Must have valid automotive driver's license to test drive customer vehicles.

Responsabilidades

• Assign and schedule work duties to auto service staff according to skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention via proactive communication and follow-up.
• Serve as primary contact for customer inquiries and concerns to foster loyalty.
• Drive sales through thorough vehicle inspections and shop coordination.

Conhecimentos

Customer service

Leadership

Communication

Problem solving

Recruiting

Time management

Formação académica

High School Diploma or equivalent

2 year degree or equivalent

Descrição da oferta de emprego

Bridgestone Americas, Inc. is recruiting for a Retail Operations Manager focused on auto service leadership in our network of Bridgestone Tire Centers.

You will oversee customer relationships, supervise technicians, and coach staff to deliver high-quality repairs and exceptional service. The role combines hands-on technical oversight with team development, scheduling, and performance management, while driving sales through proactive customer engagement and efficient shop operations across the