Auto Service Manager: Lead Techs & Customer Experience

Bridgestone Americas; Pittsburgh (Allegheny County); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE treatments

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone Retail Operations (BSRO) in Pittsburgh seeks an experienced Service Manager to lead auto service teams, coordinate technicians, and drive customer satisfaction. You will manage hiring, training, scheduling, and daily operations to ensure quality service and revenue growth.

The role requires strong leadership, 4 years of auto service experience, plus 1 year in a supervisory or writer role. A valid driver's license is required and ASE certifications are encouraged.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Must have valid automotive driver's license at all times to test drive customer's vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long‑term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Customer service

Leadership

Communication

Inventory management

Scheduling

Coaching

Recruiting

Education

High School Diploma

Associate degree

Job description

Bridgestone Retail Operations (BSRO) in Pittsburgh seeks an experienced Service Manager to lead auto service teams, coordinate technicians, and drive customer satisfaction. You will manage hiring, training, scheduling, and daily operations to ensure quality service and revenue growth.

The role requires strong leadership, 4 years of auto service experience, plus 1 year in a supervisory or writer role. A valid driver's license is required and ASE certifications are encouraged.