Auto Service Manager — Lead Tech Team & Customer Care

Bridgestone Americas; Hadley (MA); On-site; USD 31,684 - 46,838; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE trainings

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone Retail Operations (BSRO) is hiring a Service Manager/Service Writer to lead auto service staff and supervise technicians, ensuring top-tier customer satisfaction and smooth store operations. You will schedule work, coach teammates, and coordinate between technicians and customers while promoting parts and service sales.

A valid driver's license and 4+ years of auto service experience are required; benefits and ASE certifications are provided.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Leadership

Communication

Customer service

Scheduling

Inventory management

Problem solving

Coaching

Recruiting technicians

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) is hiring a Service Manager/Service Writer to lead auto service staff and supervise technicians, ensuring top-tier customer satisfaction and smooth store operations. You will schedule work, coach teammates, and coordinate between technicians and customers while promoting parts and service sales.

A valid driver's license and 4+ years of auto service experience are required; benefits and ASE certifications are provided.