Auto Service Manager — Lead Technicians & Customer Care

Bridgestone Americas; Washington (Washington County); On-site; USD 56,154,000 - 84,129,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE certs

Flexible work schedule

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone Retail Operations (BSRO) is seeking an experienced service manager to lead auto service teams and ensure high-quality customer interactions. This role involves coaching technicians, scheduling work, and driving sales while maintaining standards across the store environment.

You will oversee hiring, training, and retention, and coordinate between front and back shop to optimize service delivery. A strong customer-focus and ongoing professional development are essential.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns.
• Develop understanding of business operations in the automotive service environment.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Auto service experience

Service manager experience

Customer service

Leadership

Communication

Recruit technicians

Education willingness

Driver's license

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) is seeking an experienced service manager to lead auto service teams and ensure high-quality customer interactions. This role involves coaching technicians, scheduling work, and driving sales while maintaining standards across the store environment.

You will oversee hiring, training, and retention, and coordinate between front and back shop to optimize service delivery. A strong customer-focus and ongoing professional development are essential.