Auto Service Manager: Lead Techs & Customer Care

Bridgestone Americas; Sardis (KY); On-site; USD 56,130,000 - 84,046,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid vacation

ASE certifications

Flexible schedule

401(k) match

On-demand pay

Job summary

Bridgestone Americas in Kentucky is seeking a Service Manager to lead a high-performing auto service team. You will manage customer relationships, oversee technicians, schedule work, and help with parts and equipment purchases to drive service excellence.

The role emphasizes coaching, hiring, training, maintaining quality standards, and delivering exceptional customer satisfaction. A 4-year auto service background and 1 year in a supervisor role are preferred; valid driver’s license required.

Qualifications

• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Willingness to continue education and remain current in automotive repair issues.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions.

Skills

Leadership

Customer service

Communication

Scheduling

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Americas in Kentucky is seeking a Service Manager to lead a high-performing auto service team. You will manage customer relationships, oversee technicians, schedule work, and help with parts and equipment purchases to drive service excellence.

The role emphasizes coaching, hiring, training, maintaining quality standards, and delivering exceptional customer satisfaction. A 4-year auto service background and 1 year in a supervisor role are preferred; valid driver’s license required.