Auto Service Manager: Lead Techs & Customer Care

Bridgestone America, Inc.; Cedar Rapids (IA); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

ASE certifications supported

Flexible work schedule

401(k) match

Daily pay (on-demand pay)

Job summary

Bridgestone Retail Operations (BSRO) in Cedar Rapids, IA seeks an experienced Auto Service Manager to lead technicians, manage customer interactions, and drive service excellence. You will hire, coach, and supervise staff while ensuring quality and compliant operations.

The role emphasizes customer satisfaction, team leadership, and effective coordination between front and back shop. A strong automotive background and ongoing ASE development are expected.

Qualifications

• Problem solving and handling customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance.
• Ability to lead and coach technicians and staff.
• Strong teammate and customer communication skills.
• Ability to recruit and select technicians.
• Will to continue automotive education and stay current.

Responsibilities

• Assign and schedule work duties to auto service staff.
• Serve all automotive service needs of customers.
• Oversee hiring and training of auto service team.
• Maintain high teammate retention and quality standards.
• Ensure exceptional customer satisfaction and follow-up.

Skills

Problem solving

Leadership

Customer service

Interpersonal skills

Recruiting technicians

Communication

Training ability

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) in Cedar Rapids, IA seeks an experienced Auto Service Manager to lead technicians, manage customer interactions, and drive service excellence. You will hire, coach, and supervise staff while ensuring quality and compliant operations.

The role emphasizes customer satisfaction, team leadership, and effective coordination between front and back shop. A strong automotive background and ongoing ASE development are expected.