Auto Service Manager: Lead Technicians, Drive Customer Satisfaction

Bridgestone Americas, Inc.; Cedar Rapids (IA); On-site; USD 27,552 - 39,950; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On‑the‑job training and ASE certs

401(k) match

On‑demand pay

Job summary

Bridgestone Americas, Inc. in Cedar Rapids, IA seeks a Service Manager to lead and coach auto service technicians and coordinate parts, services, and customer interactions. Sign‑on bonus of $2,000 for first‑time hires.

Pay Range: $19.57 – $29.36 per hour. Bridgestone is committed to fair compensation practices. You will assign work, hire and train staff, drive customer satisfaction, and ensure efficient store operations while maintaining quality standards.

Qualifications

• HS Diploma or equivalent required.
• 4 years auto service technical experience.
• 1 year service manager or service writer experience.
• Ability to solve problems and manage inventory, scheduling, and equipment.
• Capacity to lead and coach others; strong communication.
• Willingness to continue education and stay current in automotive repair issues.
• Valid automotive driver’s license required.

Responsibilities

• Assign and schedule work duties to auto service staff according to skill level.
• Serve all automotive service needs of customers.
• Oversee hiring and training of auto service team.
• Ensure high teammate retention and quality standards.
• Maintain compliance with company policies and quality standards.
• Manage customer interactions, proactivity, resolution and follow‑up to ensure satisfaction and loyalty.
• Coordinate front and back shop activities to optimize operations and revenue.
• Drive sales through proactive customer interactions and vehicle inspections.

Skills

Auto service knowledge

Leadership

Customer service

Scheduling

Education

High School Diploma or equivalent

2-year degree or equivalent

Tools

ASE certifications

Job description

Bridgestone Americas, Inc. in Cedar Rapids, IA seeks a Service Manager to lead and coach auto service technicians and coordinate parts, services, and customer interactions. Sign‑on bonus of $2,000 for first‑time hires.

Pay Range: $19.57 – $29.36 per hour. Bridgestone is committed to fair compensation practices. You will assign work, hire and train staff, drive customer satisfaction, and ensure efficient store operations while maintaining quality standards.