Auto Service Manager | Lead Tech Teams & Customer Care

Bridgestone Americas, Inc.; Rosedale (MS); On-site; USD 35,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

ASE certifications

401(k) match

On-demand pay

Job summary

Bridgestone Retail Operations in the United States is seeking an experienced service manager to lead auto service technicians and ensure top customer satisfaction. You will schedule work, coach staff, manage inventory and coordinate front/back shop activity to drive revenue and quality results.

The role emphasizes strong interpersonal skills, technical expertise, and commitment to safety, quality, and compliant operations across the store.

Qualifications

• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Auto service experience

Service management

Team leadership

Technician coaching

Customer service

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations in the United States is seeking an experienced service manager to lead auto service technicians and ensure top customer satisfaction. You will schedule work, coach staff, manage inventory and coordinate front/back shop activity to drive revenue and quality results.

The role emphasizes strong interpersonal skills, technical expertise, and commitment to safety, quality, and compliant operations across the store.