Auto Service Manager — Lead Tech Team (Flexible Schedule)

Bridgestone Americas; Pearland (TX); Sur place; USD 48 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and company-funded

ASE certifications

Flexible work schedule

401(k) match

On demand pay (daily pay) program

Résumé du poste

Bridgestone Americas is seeking a Service Manager in Pearland, TX to lead auto service staff, ensure high customer satisfaction, and coordinate between technicians and customers. You will hire, train, and supervise technicians, manage scheduling, and drive service quality and safety standards.

The role emphasizes building strong client relationships, optimizing workflow, and achieving sales and service goals while maintaining compliance with company policies and industry standards.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Must have valid automotive driver's license at all times to test drive customer's vehicles.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Willingness to continue education and remain current in automotive repair issues.

Responsabilités

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Connaissances

People skills

Customer service

Scheduling

Team leadership

Hiring

Communication

Automotive knowledge

Driver's license

Formation

High School Diploma or equivalent

2 year degree or equivalent

Description du poste

Bridgestone Americas is seeking a Service Manager in Pearland, TX to lead auto service staff, ensure high customer satisfaction, and coordinate between technicians and customers. You will hire, train, and supervise technicians, manage scheduling, and drive service quality and safety standards.

The role emphasizes building strong client relationships, optimizing workflow, and achieving sales and service goals while maintaining compliance with company policies and industry standards.