Auto Service Manager — Lead, Mentor & Delight Guests

Bergstrom Automotive; Oshkosh (WI); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental, Vision benefits

Two weeks PTO

401(k) with company match

Paid holidays

Wellness program and health resources

Employee Assistance Program

Career development and ongoing培训

Job summary

Bergstrom Automotive is seeking a Service Manager for our Oshkosh operation. You will lead the service department, mentor technicians and advisors, and ensure top-tier guest experiences while driving financial performance.

Join a dynamic team with a strong emphasis on integrity, growth, and career development. Schedule aligns with a Monday–Friday day shift and competitive compensation, including a performance-based bonus.

Qualifications

• Proven experience in automotive service management or a similar role.
• Strong leadership, organizational, and communication skills.
• Ability to manage budgets and department performance.
• Familiarity with dealership management systems.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead and manage the service department team, including technicians, service advisors, and support staff.
• Provide ongoing training, mentorship, and coaching to team members.
• Foster a positive, collaborative work environment focused on teamwork and customer satisfaction.
• Ensure a high level of guest satisfaction by addressing concerns and providing timely updates.
• Handle guest complaints or escalations professionally and resolve them promptly.
• Oversee scheduling of service appointments to optimize department flow.
• Manage inventory levels, parts ordering, and stocking of service operations.
• Meet or exceed financial goals for the service department, including labor and parts sales.
• Prepare and analyze reports on department performance and budget.
• Collaborate with the sales team for smooth transitions between sales and service.

Skills

Team leadership

Customer service

Communication

Budgeting

Service software

Tools

Dealership management systems

Parts ordering systems

Budgeting software

Job description

Bergstrom Automotive is seeking a Service Manager for our Oshkosh operation. You will lead the service department, mentor technicians and advisors, and ensure top-tier guest experiences while driving financial performance.

Join a dynamic team with a strong emphasis on integrity, growth, and career development. Schedule aligns with a Monday–Friday day shift and competitive compensation, including a performance-based bonus.