Auto Service Manager: Lead & Elevate the Team

Easycare; Des Moines (IA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Easycare in Des Moines, United States seeks an Automotive Service Manager who is motivated and serious about a career in this highly competitive industry. If you are driven to help people, passionate about customer service and ready to lead a successful service team, then this opportunity is for you!

The role emphasizes training Advisors for hospitality, effective service Solutions, and maintaining a positive team atmosphere while upholding honesty and integrity in all customer interactions.

Qualifications

• Five years related experience and/or training.
• Graduation from an industry recognized service training program also preferred but not required.

Responsibilities

• Train Advisors to greet every customer that enters our facility with hospitality and the highest level of respect.
• Train Advisors to present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
• Manage the store’s workflow in an effective and efficient manner.
• Train Advisors to possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Use the phone in a professional manner, always with the intention of creating a long-term relationship between the store, yourself and the customer.
• Supervise and direct employees.
• Prepare business goals for each month as well as each year.
• Act in a professional manner that reflects the quality organization you represent.
• Always project an attitude of honesty and integrity.
• Direct, coordinate, and participate in performing customer service activities as dictated by workload.
• Ensure that all work is performed to proper specifications.
• Assist other employees as needed.

Job description

Easycare in Des Moines, United States seeks an Automotive Service Manager who is motivated and serious about a career in this highly competitive industry. If you are driven to help people, passionate about customer service and ready to lead a successful service team, then this opportunity is for you!

The role emphasizes training Advisors for hospitality, effective service Solutions, and maintaining a positive team atmosphere while upholding honesty and integrity in all customer interactions.