Automotive Service Leader: Elevate Customer Care & Team

EasyCare Recruiting; Marshalltown (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

EasyCare Recruiting seeks an automotive Service Manager in Marshalltown, IA, to lead a dynamic service team and drive excellent customer service. You will train Advisors, manage workflow, and ensure repairs meet high standards.

The role emphasizes honest service, strong communication, and team leadership. Prior service-management experience and a valid driver's license are required; industry training is a plus. We offer competitive benefits and opportunities for advancement.

Qualifications

• Five years related experience and/or training in automotive service management.
• Graduation from an industry recognized service training program preferred but not required.

Responsibilities

• Train Advisors to greet customers with hospitality and respect.
• Train Advisors to present the best repair solutions clearly.
• Manage store workflow efficiently and effectively.
• Train Advisors to sell services honestly and with integrity.
• Maintain a positive team atmosphere and attitude.
• Use the phone professionally to build long-term customer relationships.
• Supervise and direct employees.
• Set monthly and yearly business goals.

Skills

Customer service

Leadership

Team training

Communication

Sales skills

Job description

EasyCare Recruiting seeks an automotive Service Manager in Marshalltown, IA, to lead a dynamic service team and drive excellent customer service. You will train Advisors, manage workflow, and ensure repairs meet high standards.

The role emphasizes honest service, strong communication, and team leadership. Prior service-management experience and a valid driver's license are required; industry training is a plus. We offer competitive benefits and opportunities for advancement.