Automotive Service Manager: Lead Team & Customer Excellence

EasyCare Recruiting; Ames (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

EasyCare Recruiting in Ames, IA is seeking an automotive Service Manager who is motivated and serious about advancing a career in a competitive industry. You will lead a service team, ensure high customer service standards, and drive profitable shop performance.

The ideal candidate has strong leadership and communication skills, a track record of training Advisors, and the ability to balance operations with efficiency. We value integrity and teamwork and offer solid benefits.

Qualifications

• Five years related experience and/or training; or equivalent combination of education and experience.
• Graduation from an industry recognized service training program also preferred by not required.

Responsibilities

• Train Advisors to greet every customer that enters our facility with hospitality and the highest level of respect.
• Train Advisors to present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
• Manage the store’s workflow in an effective and efficient manner.
• Train Advisors to possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Use the phone in a professional manner, always with the intention of creating a long-term relationship between the store, yourself and the customer.
• Supervise and direct employees.
• Prepare business goals for each month as well as each year.
• To act in a professional manner that reflects the quality organization you represent.
• Always project an attitude of honesty and integrity.
• Direct, coordinate, and participate in performing customer service activities as dictated by workload.
• Ensure that all work is performed to proper specifications.
• Assist other employees as needed.

Education

Five years related experience and/or training; or equivalent combination of education and experience.

Graduation from an industry recognized service training program

Job description

EasyCare Recruiting in Ames, IA is seeking an automotive Service Manager who is motivated and serious about advancing a career in a competitive industry. You will lead a service team, ensure high customer service standards, and drive profitable shop performance.

The ideal candidate has strong leadership and communication skills, a track record of training Advisors, and the ability to balance operations with efficiency. We value integrity and teamwork and offer solid benefits.