Auto Service Lead: Train Advisors & Drive Repairs

Volkswage; Corpus Christi (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Paid time off

Employer-paid long-term disability

Advancement opportunities

Job summary

Volkswage is seeking an experienced Automotive Service Manager to lead the service drive, mentor Service Advisors, and work hands-on with customers. This role emphasizes training and development while delivering outstanding service and sales results.

The candidate should be capable of guiding daily operations, coaching staff, and ensuring customer satisfaction through proactive communication and teamwork with technicians and parts departments.

Qualifications

• Previous automotive Service Advisor experience required.
• Experience training and coaching Service Advisors required.
• Strong sales, leadership, and customer service skills.
• Knowledge of dealership service operations.
• Organized, self-motivated, and comfortable working alongside the team.
• Previous Service Manager or Assistant Service Manager experience preferred.

Responsibilities

• Write repair orders, assist customers, and recommend needed maintenance and repairs.
• Train, coach, and develop Service Advisors to improve sales and customer satisfaction.
• Manage daily service drive operations and workflow.
• Monitor advisor performance, productivity, and sales.
• Ensure consistent customer communication and follow-up.
• Work closely with technicians and parts to keep repairs moving efficiently.
• Resolve customer concerns and maintain high customer satisfaction.
• Lead by example and hold the team accountable.

Skills

Service Advisor experience

Training & coaching

Sales leadership

Dealership operations knowledge

Team leadership

Service Manager/ASM experience

Job description

Volkswage is seeking an experienced Automotive Service Manager to lead the service drive, mentor Service Advisors, and work hands-on with customers. This role emphasizes training and development while delivering outstanding service and sales results.

The candidate should be capable of guiding daily operations, coaching staff, and ensuring customer satisfaction through proactive communication and teamwork with technicians and parts departments.