Auto Service Guest Experience Ambassador

Christian Brothers Automotive; Baton Rouge (LA); On-site; USD 33,000 - 39,000; Full time

Job summary

Christian Brothers Automotive in Baton Rouge, LA is seeking an Automotive Customer Service Representative to greet guests, answer questions, schedule service, and coordinate rides. Experience in customer service is preferred and training will be provided.

A valid driver’s license is required to operate our branded shuttle vehicle. You will work in a fast-paced shop, build relationships with customers, and support the team with clerical tasks while upholding our standards of respect and service.

Qualifications

• Proven successful customer service experience is required; driven to serve others.
• Must have strong interpersonal skills to effectively communicate with our staff, vendors, and customers
• Valid state driver's license
• Meet required insurance driving record parameters
• Enjoy a fast-paced environment and a Team mentality
• Ability to seek and accept coaching and direction
• Ability to multitask and meet deadlines
• Proficient with Microsoft Office Suite or related software

Responsibilities

• Desire to learn automotive repair service terminology and processes.
• Check customers in and out
• Answer phone calls and schedule appointments
• Provide safe shuttle service for our valued guests in our branded vehicle
• Treat guests with the utmost respect under all circumstances and with a heart consistent with Christian Brothers
• Quality-check repairs before returning vehicle to guest
• Assist shop with receiving, processing, incoming and outgoing parts and other errands as needed
• Keep the facility clean and organized
• Assist other team members as needed with clerical tasks such as accounts receivable and filing paperwork
• Direct, coordinate, and participate in performing guest service activities as dictated by workload
• Be a community ambassador for the store through creating authentic relationships and partnerships
• Follow all safety policies and procedures
• Other duties as assigned

Skills

Customer service

Interpersonal skills

Driving license

Multitask

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

Christian Brothers Automotive in Baton Rouge, LA is seeking an Automotive Customer Service Representative to greet guests, answer questions, schedule service, and coordinate rides. Experience in customer service is preferred and training will be provided.

A valid driver’s license is required to operate our branded shuttle vehicle. You will work in a fast-paced shop, build relationships with customers, and support the team with clerical tasks while upholding our standards of respect and service.