Automotive Customer Service Representative | Full or Part Time, Weekends Off | CBA - Airline

Christian Brothers Automotive; Baton Rouge (LA); Sur place; USD 33 000 - 39 000; Plein temps

Résumé du poste

Christian Brothers Automotive in Baton Rouge, LA is seeking an Automotive Customer Service Representative to greet guests, answer questions, schedule service, and coordinate rides. Experience in customer service is preferred and training will be provided.

A valid driver’s license is required to operate our branded shuttle vehicle. You will work in a fast-paced shop, build relationships with customers, and support the team with clerical tasks while upholding our standards of respect and service.

Qualifications

• Proven successful customer service experience is required; driven to serve others.
• Must have strong interpersonal skills to effectively communicate with our staff, vendors, and customers
• Valid state driver's license
• Meet required insurance driving record parameters
• Enjoy a fast-paced environment and a Team mentality
• Ability to seek and accept coaching and direction
• Ability to multitask and meet deadlines
• Proficient with Microsoft Office Suite or related software

Responsabilités

• Desire to learn automotive repair service terminology and processes.
• Check customers in and out
• Answer phone calls and schedule appointments
• Provide safe shuttle service for our valued guests in our branded vehicle
• Treat guests with the utmost respect under all circumstances and with a heart consistent with Christian Brothers
• Quality-check repairs before returning vehicle to guest
• Assist shop with receiving, processing, incoming and outgoing parts and other errands as needed
• Keep the facility clean and organized
• Assist other team members as needed with clerical tasks such as accounts receivable and filing paperwork
• Direct, coordinate, and participate in performing guest service activities as dictated by workload
• Be a community ambassador for the store through creating authentic relationships and partnerships
• Follow all safety policies and procedures
• Other duties as assigned

Connaissances

Customer service

Interpersonal skills

Driving license

Multitask

Microsoft Office Suite

Outils

Microsoft Office Suite

Description du poste

• Full-time
• Department: Louisiana
• Compensation: USD 33000 - USD 39000 - yearly

Company Description

Christian Brothers Automotive is one of the fastest growing automotive repair facilities in the country. We seek to glorify God through honest and ethical business practices and to serve the local community.

Job Description

Job Title:

Automotive Customer Service Representative

Location:

As an Automotive Customer Service Representative with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.

Responsibilities include, but are not limited to:

• Desire to learn automotive repair service terminology and processes
• Checkcustomers in and out
• Answer phone calls and schedule appointments
• Providing safe shuttle service for our valued guests in our branded vehicle
• Treating our guests with the utmost respect under all circumstances and with a heart consistent with Christian Brothers
• QC repairs before returning vehicle to Guest
• Assisting the shop with receiving, processing, incoming and outgoing parts and other errands as needed
• Keepthe facility clean and organized
• Assist other team members as needed with clerical tasks such as accounts receivable and filing paperwork
• Direct, coordinate, and participate in performing guest service activities as dictated by workload
• Serve as a community ambassador for the store through creating authentic relationships and partnerships
• Follow all safety policies and procedures
• Other duties as assigned

Qualifications

• Proven successful customer service experience is required; driven to serve others
• Must have strong interpersonal skills to effectively communicate with our staff, vendors, and customers
• Valid state driver's license
• Meet required insurance driving record parameters
• Enjoy a fast-paced environment and a Team mentality
• Ability to seek and accept coaching and direction
• Ability to multitask and meet deadlines
• Proficient with Microsoft Office Suite or related software

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity, and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.