Auto Service Front Desk Concierge

Darcars; Greenwich (CT); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401k

Employee discounts

Advancement opportunities

Community service

Job summary

DARCARS of Greenwich is seeking an Automotive Service Cashier / Receptionist to be the front-line representative for the dealership. You will greet showroom customers, direct them to the correct department, and handle basic inquiries while maintaining a professional and friendly demeanor.

The role involves phone handling, data entry, and clerical tasks in a fast-paced environment. A valid driver’s license and a high school diploma are preferred; evenings/weekends may be required.

Qualifications

• Must speak clearly and pleasantly on the telephone and convey the image of professionalism.
• Strong communication skills with both customers and DARCARS employees.
• Spanish language ability is a plus.
• Demonstrated commitment to customer service.
• Requires the ability to read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Previous customer service experience preferred but not required.
• Requires the ability to sit for long periods.
• Be able to work in a fast-paced environment.
• Be a team player.
• Must be able to work a flexible schedule, evenings and weekends.
• Must have a valid driver’s license and acceptable safe driving record.
• High school diploma or equivalent (GED).
• Must be at least eighteen years of age.
• Must be able to pass pre-employment background.

Responsibilities

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system.
• Manage switch board.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Update and distribute company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by controller or GSM.
• Serve as showroom greeter.
• Other duties assigned by management.
• Make transaction receiptsfor sale and service department*if applicable

Skills

Communication

Customer service

Spanish (bonus)

Teamwork

Flexible schedule

Multitasking

Professional phone etiquette

Reading comprehension

Adaptability

Stamina

Driver's license

Background check

Education

High school diploma or GED

Job description

DARCARS of Greenwich is seeking an Automotive Service Cashier / Receptionist to be the front-line representative for the dealership. You will greet showroom customers, direct them to the correct department, and handle basic inquiries while maintaining a professional and friendly demeanor.

The role involves phone handling, data entry, and clerical tasks in a fast-paced environment. A valid driver’s license and a high school diploma are preferred; evenings/weekends may be required.